We are a full-service HVAC building automation chiller and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated single-source solutions include turnkey in-house capabilities with design assistance as well as engineering applications and automated control systems.
The Operations Liaison will manage and streamline customer-facing administrative tasks. This role is essential in ensuring smooth communication with clients maintaining accurate billing records and keeping customers informed about service schedules and updates in their specific customer portals
Serve as the bridge in communication between our customers coordinators and their system portals
Point of contact with clients regarding invoices and services.
Provide timely updates to customers regarding service schedules changes and follow-ups.
Manage and update customer billing portals with timely information
Monitor payment statuses and kickbacks on outstanding invoices.
Upload necessary documentation reports and service-related records to customer portals
Track and process NTE (Not to Exceed) increases
Communicate with customers regarding approvals ETAs and communication in general on the status of work.
Support resolving billing related service issues.
Work with Billing Coordinators and customers to bridge the gap in communication.
Additional Admin related tasks that help streamline this communication and provide the customer with the most up to date information.
Other duties as assigned
High School Diploma preferred or equivalent experience
2 years experience in an office environment.
Microsoft Excel and Word experience required
Strong oral and written communication skills
Excellent organization and interpersonal skills
Excellent customer service communications
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Compensation Range: $22 - $28 per hour
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan College Coach and employee assistance program.
EMCOR Group, Inc NYSE EME is a global leader in mechanical and electrical construction services, facilities services, energy infrastructure, sustainability and green building services for businesses, organizations, hospitals, education facilities and government