Acting Service Navigator Townsville

About the role

Are you passionate about making a difference in peoples lives selectability is seeking a dedicated service navigator on a fixed term maternity relief contract from 26 January 2026 - 15 March 2027.In this role you will play a crucial part in connecting individuals with the mental health and community services they need. As a service navigator youll provide guidance and support to recipients helping them navigate available services and resources.

Key responsibilities include but are not limited to:

• focusing on assisting recipients with National Disability Insurance Scheme (NDIS) access requests and managing referral pathways
• working to improve the integration of local health services and make the health system more accessible for individuals with severe mental illness and associated psychosocial disorders
• serving as the primary point of contact and deliver exceptional customer service for all mental health referral inquiries
• conducting comprehensive assessments using a range of evidence-based tools and processes to ensure effective progression of referrals
• providing necessary information and assistance to service providers regarding service availability
• offering inreach and outreach support to connect recipients and carers with the necessary services and supports
• acting as a key regional source of information on psychosocial resources

If youre ready to make a meaningful difference and help individuals access the support they need we invite you to apply for the service navigator position at selectability.

About you

To be considered for this rewarding role you will have great interpersonal skills and the ability work as part of a team.

To be successful you must:

• experience in the mental health sector (highly desirable)
• a working knowledge of the NDIS
• a commitment to best practice
• experience in stakeholder engagement (desirable)
• strong attention to detail and time management skills
• ability to multitask in a fast-paced environment
• ability to quickly and effectively engage with recipients
• the ability to work with culturally and linguistically diverse communities and individuals
• demonstrated ability to use databases and Microsoft Office Suite
• the ability to analyse and translate information into practical recipient insights

Role requirements

• a Positive Notice Working with Children (blue card) (or the ability to obtain)
• NDIS Worker Screening Clearance (or the ability to obtain)
• NDIS Worker Orientation Module Quality Safety & You completion certificate (or the ability to obtain)
• a current minimum P1 C class Queensland drivers licence
• a currently registered roadworthy and fully comprehensive insured vehicle
• current nationally recognised First Aid and CPR certificates (ability to obtain)

About the offer

The service navigator is a permanent fixed term maternity relief contract from 26 January 2026 - 15 March 2027 based in Townsville.

We offer a range of benefits including:

• hourly rate of $34.58-$37.73 super
• up to $15900 FBT salary packaging benefits
• access to fitness passport
• flexible working arrangements
• career pathways and opportunities for development
• employee assistance program offering confidential counselling support for employees

Applying

If this sounds like you please submit your resume and a cover letter outlining your skills and experience and why you are the best person for this role.

If you would like more information please contact selectabilitys HR Townsville Teamonor by email

About us

selectability is a not-for-profit charity with a primary focus of improvingmental wellbeing and contributing to suicide prevention across regionalQueensland.

We believe everyone has the right to access high-quality supports locally and have recently expanded our services to include child safety and residential aged care in the Lower Gulf.

If you would like to know more please visit our website.