Operational Resilience Specialist

Business Unit: Operational Resilience Technology
Salary range: 40000 - 50000 per annum DOE
Location:Hybrid - Occasional travel to a UK Virgin Money Hub when required
Contract type: Fixed Term (end date 31/12/2026) - Full Time

Our Team

Wevean opportunity withinOperational Resilience Tech for an Operational ResilienceSpecialist. It may not be an exciting title butitsan exciting role!Youllwork in the Operational Resilience Team(Ops Res)reportingintotheOpsResFramework Manager working primarily on supporting the delivery of the Disaster Recovery (DR) testing mayalsobe involved inwider team activityacrossOps Res Operational Continuity in Resolution (OCIR)andscenario testing.

In shortDRtesting is the process of verifying that a banks critical systems applications and data can be restored effectively following an outage or disruptive is performed using structured methods from walkthroughs and desktop assessments through to full technical failovers. The goal is tovalidatethat requiredobjectivesare metweaknesses areidentifiedand that recovery plansremainaccurateand up to date.

This role cuts across multiple areas of the Bank sowerelooking for self-motivated proactive individuals who havegreat communicationskills and who are ready to make a real difference. This isa great opportunityto broaden your experience in Operational Resilience/ Disaster Recoveryand build your network across the Group.

Whatyoullbe doing

• Supporting the development maintenanceand improvement ofDRplansrunbooksand test documentation in line with bank policies and regulatory standards.
• Coordinate with service ownersSMEsandthird-party relationship managerstomaintainan accurateDR scope across allinscopeassets and Important Business Services (IBS).
• Support creation of DR testing calendars assigning test types (desktop assessments full failovers etc) according to asset criticality.
• Lead coordinate or support execution of DR tests guiding technical teams through recovery steps and monitoring progress against expected outcomes.
• Manage communications during tests including status updates incidentescalationand stakeholder briefings.
• Out of hours (OOH)workingmay berequiredto support / coordinate DR testing(paid as overtime or taken as time in lieu with agreement ofPeople Leader)
• Providing SME support to stakeholders across the Group on activities that couldimpacton premises technology informationpeopleor 3rd parties relating to important business services.
• Coordinationofmonthlyreports -collatinganalysingand summarising of operational resilience findings to create a holistic view of operational resilience across the Bank.
• Supporting with the management of the Operational Resilience risk profile including Control Assessments and reporting
• Supporting the development and implementation of Operational Resilience activities prioritising the needs of various stakeholders both within and out with VM (e.g. Regulatory expectations) while ensuring resource and operational challenges are managed.
• Maintaining the banks Operational Resilience Framework ensuring itremainscompliant in line with the latest FCA and PRA guidance and that we are continuously improving.
• Working with colleaguesacross the businessto ensure Operational resilience has a positive contribution to VMs performance by supporting the effective running of anyappropriate OperationalResilience forums.
• Actively seeking process improvements to drive quality and efficiency as well asidentifying owning and resolving any risk issues.
• Supporting theintegration and alignment of Virgin Money and Nationwide policy and process

We need you to have

• Disaster recovery planning and testing or relevant business /technical experience
• Experience communicating or presenting atdifferent levels.
• Experience of analysing and interpreting information topresent back to stakeholders.
• Ability to cope with multiple priorities in a rapidly changingand dynamic environment.
• Experience working with different teams who may havediffering priorities.
• Knowledge of Operational Resilience regulations the areas within operational resilience and how theseoperatein the Bank.
• Proven strong knowledge of Risk Management and Policy frameworks/methodologies and the 3 Lines of Defence Model.
• Aptitude in producing dynamic and high-quality MI reporting and implementing robust governance procedures.
• Knowledge of VMs governance framework.
• Management of senior stakeholders and proven ability to build relationships and influence.
• Knowledge of Service Now (experience preferred) and competent with Microsoft tools such as Word Excel PowerPoint
• The ability to positively challenge push boundaries and bring fresh thinking

The extras youll get:

• 25 days holiday per year increasing over time to 30. Plus an option to buy more giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year

If were lucky to receive a lot of interest we may close the advert early. Please ensure to submit your applications as soon as possible.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of theNationwide grouptogether were the UKs first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer more rewarding and for the good of society. With us youll be part of an organisation uniquely positioned to make a difference to the lives of customers communities and broader society and embark on a collaborative customer obsessed and fun-filled career journey. Embrace the weekdays enjoy fantastic perks and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.Be yourself at Virgin Money

At Virgin Money we celebrate everyone. We have fun think big and relentlessly include each other all in pursuit of our purpose: Banking but fairer more rewarding and for the good of society.Were committed to creating an inclusive culture where colleagues feel safe and inspired to contribute speak up and be heard.

As a Disability Confident Leader were committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application contact our Talent Acquisition team

Please note: If we receive a high volume of eligible applications we may need to prioritise candidates whose skills and experience most closely align with the role while still ensuring fair and equitable consideration for all applicants.