Manager, Short Term Insurance Claims
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Job Location:
Roodepoort - South Africa
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
To lead optimise and continuously improve the Short-Term Insurance claims call centre operation nationally ensuring high performance across service delivery customer experience cost control quality compliance and people capability. The role is accountable for translating claims strategy into operational excellence enabling teams to deliver fast fair empathetic and compliant claim outcomes at scale.
Qualifications :
Type of Qualification: First Degree
Field of Study: Insurance
Experience Required:
Minimum of 5 years experience in a senior claims management or leadership role. Minimum of 10 years experience in the Short-Term Insurance claims or customer service industry. Proven leadership of a claims call centre environment. Strong background in buildings/homeowners claims recoveries and liabilities.
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Challenging Ideas
- Making Decisions
- Producing Output
- Providing Insights
- Showing Composure
- Understanding People
Technical Competencies:
- Document Management
- Insurance Operations and Processing
- Document Management
- Insurance Risk Management
- Control Evaluation
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bidding
- Mac Os
- Accounting & Finance
- Agriculture
- Dcom
- Food & Beverage
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
