Customer Care Representative

Who We Are

RJ Young is a leading provider of business technology solutions supporting organizations with innovative products services and customer-focused support. We are committed to building lasting relationships through responsive service and a team-first culture.

Why RJ Young

At RJ Young we value people who care about customers and each other. We offer a supportive professional work environment with opportunities to grow collaborate and make an impact. RJ Young is proud to be an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

Whats the Opportunity

As a Customer Care Representative youll be on the front lines of our customer experience. Youll assist customers by answering questions resolving issues and coordinating service and supply requests; playing an essential role in maintaining high levels of customer satisfaction.

What Will You Do

• Field inbound calls in a professional and courteous manner

• Respond to customer inquiries via phone and email

• Research and identify effective solutions to customer issues

• Enter incoming service and supply requests accurately

• Follow up with customers as needed to ensure resolution

• Collaborate with internal teams to address customer needs

• Perform additional duties as assigned by the Customer Care Manager

What You Bring to the Table

• High School Diploma required

• Customer service experience preferred

• Strong verbal and written communication skills

• Active listening and conflict resolution abilities

• Ability to multitask and navigate multiple systems simultaneously

• Proficiency with Microsoft applications (Outlook Word Excel Teams) preferred

• Strong attention to detail and problem-solving skills

• Empathy adaptability and the ability to remain calm under pressure

• Ability to sit at a computer for extended periods of time

AAP/EEO Statement

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Required Experience:

Unclear Seniority