Senior Solutions Engineer 3

Who we are

At Twilio were shaping the future of communications all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location youre part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts were acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) technologies to maintain an efficient fair and transparent hiring process. Our hiring process is never completely automated and uses AI in conjunction with our recruiting professionals.

See yourself at Twilio

Join the team as Twilios next Senior Solutions Engineer - APJ on Twilios Digital Sales Communications team!

About the job

This position is needed to enable our customers to build the future of communications. The Senior Solutions Engineer is a critical part of the sales team focused on our Digital Sales segment.

Twilios Senior Solutions Engineers are responsible for delivering the Technical Win and best Product Fit to our lead the technical pre-sales relationship drive technical discovery propose technical architectures demonstrate the product anticipate concerns and offer creative solutions. They build customer trust in Twilios solutions.

Senior Solutions Engineers should be comfortable engaging with mid-level managers or sketching out an API flow on a whiteboard with customer software engineers.

As a Senior Solutions Engineer you will be able to fully and independently run low to mid-complexity opportunities. You will have exposure to all aspects of a deal and will work towards comprehensive knowledge of both our technology and elements of the deal cycle. Additionally you will take the initiative in identifying and resolving issues that can improve the overall efficiency and effectiveness of the doing so you may lead the design and execution of small to medium technical projects with limited oversight.

Responsibilities

In this role youll:

• Partner with Account Executives to execute pre-sales activities including opportunity qualification demonstrations Proof-of-Concept RFP design documentation technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale recommending best-practice solutions and guiding them on how to use Twilios APIs.
• Establish yourself as a trusted advisor to our customers by taking the lead on understanding customer technical pains through discovery in order to design demonstrate and present innovative solutions that solve business challenges.
• Build and present highly interactive complex and engaging customer product demonstrations to help showcase the capabilities of Twilios Communications Products while effectively forming strong customer relationships with both technical and nontechnical stakeholders.
• Be Hands-on high-energy passionate and a creative problem solver equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing constructing demonstration materials and creating reusable presentations.

Qualifications

Twilio values diverse experiences from all kinds of industries and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5 years pre-sales experience selling complex technical products or 6 years of professional experience supporting technical products coupled with customer facing experience particularly in delivery or consulting.
• Excellent communicator and presenter able to gain audience confidence.
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customers communications needs and guide them to a technical solution.
• Previous software development experience or working knowledge in one or more of the following areas:
  • Backend (Java C# Python PHP)
  • Web development (JavaScript HTML/CSS frontend frameworks - React Angular)
  • Experience building with REST APIs.
• Bachelors and/or Masters degree in a technical discipline (Engineering Mathematics Computer Science) or equivalent practical experience.

Desired:

• Familiarity with cloud platforms (Amazon Web Services Google Cloud Microsoft Azure) and cloud application architecture.
• Previous experience in Telecom SIP Contact Center or Security is a plus.
• Experience with sales methodologies.

Location

This role will be Remote and based in Australia Japan or Singapore.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits including competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

Twilio thinks big. Do you

We like to solve problems take initiative pitch in when needed and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic. Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now! If this role isnt what youre looking for please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally Twilio participates in the E-Verify program in certain locations as required by law.