Manager, Quality
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Do you love food and convenience put together Then you would definitely love foodpanda!
foodpanda is the leading on-demand food delivery company in Pakistan bringing thousands of your best loved restaurants online into your home or office - fast! Were all about bringing on the smartest folks as we continue to grow with an all hands on deck environment and hire those who can thrive in a start-up culture.
Were looking for a highly-driven and motivated Manager Quality for our team in Pakistan. If you are looking for a place where you can gain hands-on exposure and have a direct impact then this may be the place for you!
The ideal candidate will have a track record as a significant individual contributor comfortable working independently whilst working closely with the management team. This role will be based in Pakistan and will report to the Regional Manager Supply.
Location: Islamabad Karachi or Lahore
Rider Fraud and Compliance:
- Lead the execution of rider compliance strategies specific to the Pakistan market.
- Develop and enforce rules to minimize fraud and reduce rider cancellation costs.
- Ensure compliance processes align with a seamless customer and rider experience.
Rider Satisfaction and Retention:
- Implement initiatives to improve rider satisfaction and engagement in Pakistan.
- Develop structured communication and loyalty programs to lower rider churn and extend rider tenure.
- Support strategies to reduce rider acquisition costs through enhanced engagement.
Operational Efficiency and Incident Management:
- Identify and implement process improvements to minimize rider incidents.
- Collaborate with product and operations teams to introduce automation and optimize workflows.
Collaboration and Process Optimization:
- Work with internal stakeholders including customer experience and vendor management teams to streamline rider-related processes.
- Align operational processes with the companys goals for cost reduction and service improvement.
Performance Monitoring and Insights:
- Track key performance indicators (KPIs) related to rider quality compliance and satisfaction.
- Provide actionable insights and reports to drive continuous improvement in rider operations.
Qualifications :
- 34 years of experience in quality assurance compliance or operations preferably in logistics field workforce or rider management.
- Familiarity with fraud prevention techniques and compliance processes.
- Strong understanding of customer engagement and retention strategies within the local market.
- Ability to collaborate with cross-functional teams and manage operational projects.
- Analytical mindset with experience in tracking and reporting performance metrics.
- Excellent communication and problem-solving skills.
Additional Information :
- We are fast like mind boggling fast! So if youre someone who loves ever changing goals and loves optimization youre the right fit for us!
- We love people who can develop things from scratch own them and then work on improving them
- We love what we do and we dont rest until weve achieved our targets. So if youre also someone who is driven until the dream is achieved come join us!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- APQP
- Quality Assurance
- ISO 9001
- Lean Six Sigma
- PPAP
- Root cause Analysis
- ISO 13485
- Quality Systems
- Quality Control
- Quality Management
- As9100
- Manufacturing
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
