Front Office Agent Intern (FMX)
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Join our dynamic team as a Front Office Agent Intern in the heart of Amsterdam Netherlands! Were looking for enthusiastic individuals with a hospitality DNA eager to kick-start their career in the hospitality industry. As a Front Office Agent Intern youll be the first point of contact for our guests ensuring their stay is nothing short of exceptional from check-in to check-out.
- Greet and welcome guests in a friendly and professional manner
- Manage the check-in and check-out processes efficiently
- Respond to guest inquiries and requests promptly and courteously
- Assist with room reservations and modifications
- Handle basic administrative tasks including data entry and report generation
- Collaborate with other departments to ensure guest satisfaction
- Learn and operate hotel management software systems
- Assist in handling guest complaints and escalate when necessary
Qualifications :
- Currently pursuing an MBO or HBO degree in Hospitality Management Tourism or related field (the internship needs to be a mandatory part of your program)
- Strong customer service orientation with a friendly and professional attitude
- Excellent communication skills both verbal and written
- Basic computer proficiency including MS Office suite
- Ability to multitask and prioritize in a fast-paced environment
- Problem-solving skills and ability to think on your feet
- Attention to detail and strong organizational skills
- Flexibility to work various shifts including weekends and holidays
- Basic understanding of hotel operations is a plus
- Fluency in English; knowledge of Dutch or other languages is an advantage
- Enthusiasm for learning and growing in the hospitality industry
Not ticking all the boxes - Apply anyway!
As long as hospitality is in your DNA are eager to learn proactive and have a relevant background we are more than open to help you grow :)
Additional Information :
- Work within a highly motivated and enthusiastic team at one of the best-operating hotels in Amsterdam
- Internship compensation of 500 per month
- Learn directly from our experienced Director of Rooms with 10 years of experience in the luxury segment
- The opportunity to grow within our team and Accor Hotel Group worldwide
- Enjoy yearly staff parties and team-building activities to support team cohesion
- Access to a great Learning & Development platform offered by Accor Academy
- The chance to do cross-training in multiple departments including Reservations Marketing Sales or Finance
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
