Front Office Manager
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Job Location:
Wellington - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Movenpick Wellington is looking for a Front Office Manager to ensure smooth and successful operation of the Front Office department. This will involve managing the day-to-day Front Office related activities for the hotel guest activations and includes training new team members.
Key priorities:
- Manage daily hotel operations across Front Office Concierge and Night Audit teams.
- Lead train and motivate staff to deliver exceptional guest service and uphold Accor brand standards.
- Oversee guest arrivals departures and room allocations to ensure smooth and efficient processes.
- Monitor and drive financial performance including revenue forecasting upselling and KPI achievement.
- Prepare and review operational and financial reports to support business performance.
- Supervise cash handling shift banking and night audit for accuracy and compliance.
- Assist with budgeting and business planning to meet financial and operational goals.
- Foster a positive guest-focused culture by demonstrating Accor Heartist values.
Qualifications :
- Minimum 3 years experience in a hotel front office or operational department leadership role.
- Strong leadership communication and people management skills.
- Proven ability to manage budgets control costs and drive revenue performance.
- Willing to work varied hours including mornings afternoons and weekends.
- Knowledge of front office systems (Opera or similar PMS preferred) will be advantageous.
- Excellent problem-solving and guest service skills with attention to detail.
Additional Information :
Why work for Accor
Accor is one of the largest global hospitality businesses with over 5400 Hotels across 110 countries the career development opportunities are endless.
Benefits Your Way
- On-site we offer laundry services
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation Worldwide
- Daily staff meal provided while on duty
- Accors Parental Leave Scheme
- Ongoing reward and recognition incentives in Accor anniversaries
- Opportunities for further development and worldwide career progression within Accor
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
