Digital Document Services Reference Data Associate

The Digital Documentation Services (DDS)Operations teams are responsible for supporting the firms businesses for their client documentation & data life-cycle management from document creation to digitization for distribution using innovative secure service solutions to meet clients needs globally. Developing and using the latest technology teams work to deliver industry-leading capabilities to our clients and customers making it easy and convenient to do business with the firm. The team also drive growth by refining technology-driven customer and client experiences that put users first providing an unparalleled experience.

As a client account documentation specialist within the Digital Documentation Services (DDS) Operations team you will be responsible for coordinating all aspects related to client end-to-end account documentation management including client onboarding (account opening cash product onboarding) account maintenance account closure and other account/product related services. You will partner with stakeholders across Legal Compliance and Operations to ensure documentation accuracy compliance and timely delivery while supporting global mandates and driving process improvements.

Job Responsibilities

• Manage end-to-end client account documentation including onboarding maintenance and closure.
• Create account opening and product onboarding document packages based on business requests.
• Perform searches within bank systems to assess documentation requirements for product setup and account opening.
• Review records submitted by clients business or operations partners for accuracy completeness and compliance with internal procedures and local regulations.
• Scan and index documents to the centralized repository.
• Provide timely updates to stakeholders on pending requests and potential impacts to other processes.
• Partner with Legal Compliance Internal Controls Client Services Implementations and other regional and global DDS and Client Onboarding & Documentation (CO&D) teams.
• Supply audit compliance and regulatory documentation support including query handling and analysis as required.
• Ensure documentation conforms to the Banks legal guidelines policies and control frameworks for risk mitigation.
  Update Standard Operating Procedures to reflect the latest processes.
  Collect analyze and visualize data for MIS reporting to create actionable insights for senior management decisions.

Required Qualifications Capabilities and Skills

• Bachelors degree or equivalent.
• Minimum 2 years of relevant experience
• Team player who can work independently.
• Self-starter with a strong desire to learn and go the extra mile.
• Strong interpersonal skills and ability to influence others for results.
• Results driven detail-oriented has passionate about driving best practices and skilled at diplomatically breaking down barriers and obstacles.
• Exceptional critical thinking analytical communication and negotiation skills with the ability to diplomatically overcome barriers and obstacles.
• Sense of urgency ownership leadership excellent analytical and problem-solving skills to synthesize large amounts of information and propose recommendations.
• Ability to adapt to a rapidly changing business environment and execute on change.
• Ability to directly address conflicts and escalate issues where appropriate.
• Proficient with MS Office (Excel Word PowerPoint etc.).

Preferred Qualifications Capabilities and Skills

• Relevant operations experience within a bank or financial industry.
• Previous experiences related to or a deep understanding of local regulations on documentation management would be an advantage.
• Experience in data analytics tools would be a plus (Alteryx Tableau UiPath etc.).
• Knowledge in VBA Macros and Power BI will be an advantage.