Dispatcher II
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Job Location:
Grover Beach, CA - USA
Hourly Salary:
$ 35 - 41
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
About Us
We are a full-service HVAC building automation chiller and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated single-source solutions include turnkey in-house capabilities with design assistance as well as engineering applications and automated control systems.
Job Summary
Help the growth of the local office by managing service and maintenance accounts for a specific geographical area coordinating the work efforts of the technicians and sales support to ensure projects are sold and implemented in a timely and orderly fashion.
Essential Duties & Responsibilities
Account Management Primary contact for service and maintenance accounts in a specific geographical area.
Attend new customer kick off meetings.
Visit customers and jobsites as necessary to ensure quality service.
Customer Service - Taking service calls from customers via telephone and e-mail. Determine urgency of call and schedule accordingly.
Managing service calls from receipt to billing.
Accurate review of all previous day field visits. Approve closed work orders for billing. Take appropriate action on any incomplete items.
Continuous management of the dispatch board throughout the day. Check all open calls and direct Technicians accordingly.
Manage manpower - Daily scheduling and dispatching for field technicians.
Complete customer and coworker requests.
Generate quotes and send to customers.
Process approved quotes purchase material schedule manpower and work with customer to completion.
Ensure assigned technicians are complying with company protocol including turning in daily timesheets and service reports turning in credit card receipts to reconcile charges weekly and completing monthly vehicle inspection reports.
Research as needed on whether a job is a warranty call or not. This may involve the Project Manager or accountings assistance in pulling invoices. Research may include checking on vendor invoices and relevant service ticket information.
Assist new technicians in employment policies and procedures as they relate to dispatch.
Take problem/complaint calls and handle appropriately or direct to Branch Manager.
Take calls for billing/invoice questions and resolve appropriately.
Work in progress report - Print the Open Calls report from CMS. Give status and scheduled completion date for each open and incomplete service order. Ensure the proper manpower equipment and materials are available for completion of open work. Submit to Operations Manager each Thursday.
Process payroll Approve timesheets and send to Payroll Department. Check for accuracy including job numbers legal name prevailing wage rates per diem certified jobs sick and vacation time.
Qualifications
High School Diploma or equivalent a plus.
Previous HVAC dispatch experience required.
4 years heavy customer service background and dispatch.
Purchasing experience
Decision-making skills and be able to work out multiple alternative solutions and determine the most suitable one quickly
General computer skills including Microsoft Word and Excel
#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite
Equal Opportunity Employer
Notice to Prospective Employees
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
Geographic Disclosure
Compensation Range: $35 - $41 per hour
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan College Coach and employee assistance program.
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
EMCOR Group, Inc NYSE EME is a global leader in mechanical and electrical construction services, facilities services, energy infrastructure, sustainability and green building services for businesses, organizations, hospitals, education facilities and government
