Metering Team Leader

Our priority is to match the right person to the right role and we never want salary to be a barrier to applying. Regardless of your current pay well ask about your salary expectations during the application process and our Talent Team will have an open honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary please feel free to ask us!

Location: Chiswick London or Manchester - Hybrid 2 days per week

Sponsorship: We are unable to offer sponsorship for this role

The Role

Metering at So Energy is entering an exciting phase of evolution as we expand our smart portfolio and adopt emerging technologies. We are recruiting for a Smart Metering Team Leader who will manage our in-life smart operations team ensuring the ongoing performance health and connectivity of our smart meter portfolio.

This role will be central to maintaining high levels of smart performance across our estate proactively identifying issues driving resolutions and ensuring meters remain connected so that customers continue to receive an outstanding service. The ideal candidate will be skilled in organising motivating and developing teams with a proven track record in performance management creative problem-solving and a strong commitment to continuous improvement.

Reporting to our Metering Operations Manager Monica Murray

Why So Energy

So Energy was created in 2015 because we knew energy suppliers could be better. Since then weve grown rapidly but sustainably with 300000 customers and over 450 Energists (what we call our people). But were not done! Were on the road to a net-zero future and thanks to our partnership with ESB were well on the way. Were customer-centric tech-led and passionate about sustainability.

Were driven to do our best for our customers for each other and for our planet. Thats why weve built a workplace culture thats supportive empowering inclusive and full of opportunities to grow and make an impact.

At So Energy we take pride in our values-driven culture. We live and breathe by our six core values that guide everything we do:

• Clear

• Honest

• Ambitious

• Inquisitive

• Caring

• Sustainable
  

What youll be getting up to in this role:

In this role the Smart Metering Team Leader will work closely with a range of internal teams to ensure the smooth running of inlife smart operations. Daytoday collaboration will involve working directly with the smart inlife team to manage workflow maintain highquality output and support people development.

They will work regularly with Field Operations and installation partners to resolve connectivity issues prioritise site interventions and ensure technical issues are addressed efficiently.

The role will also engage with technical metering and smart delivery teams on rootcause analysis portfolio performance firmware or configuration improvements and wider continuous improvement initiatives that support the overall health of the smart estate.

Close interaction with Billing and Settlements will be essential to ensure accurate smart reads feed into industry processes and to jointly resolve exceptions that impact customers or regulatory performance.

Customer Services and Complaints teams will rely on this role for expertise in resolving complex smartrelated issues and ensuring a consistent highquality customer experience.

Finally there will be regular interaction with Regulatory and Compliance to ensure operational workflows

Youre a great match if:

Strong experience and detailed knowledge of smart metering including the endtoend operation of smart meters connectivity performance issue diagnostics and industry processes.

Proven ability to manage and coordinate workflow within a team delivering highquality outputs in fastpaced or highpressure environments.

Demonstrated capability in performance management coaching and developing people to bring out strong individual and team results.

Excellent verbal communication skills with confidence in both onetoone conversations and presenting to internal and external stakeholders.

Robust problemsolving skills with the ability to identify root causes drive solutions and contribute to continuous process improvement.

Strong analytical and detailfocused mindset with the ability to interpret data and make informed decisions.

Ability to work effectively across teams and build productive relationships at all levels of the organisation.

Ability to influence and support change particularly in environments undergoing transformation or operational improvement programmes.

Proven experience managing external stakeholders including monitoring performance of thirdparty partners or suppliers.

Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience skills and passion will set you apart. We encourage you to apply and tell us about your journey even if you dont tick all the boxes.

Our Hiring Process:

1. Talent Screen - 20 minutes Teams call

2. Hiring Manager competency-based Interview

3. Final stage interview and presentation with Head of Metering

APPLICATIONS CLOSE ON 2nd February 2026

Whats in it for you

Smart Working Charters

• Hybrid working Each team has its own Smart Working Charter. Ask your talent partner for more details.

Growth & Development

• Personalised learning & development budgets to support your growth journey L&D buddies to guide you along the way.

• Educational Sponsorships like Code First Girls.

• Internal learning platform with thousands of valuable resources.

Pay & Reward

• Up to 10% performance bonus based on company and personal performance.

• Annual Salary Reviews to ensure we remain competitive in the market.

• Commitment to being a real living wage provider.

Time Off That Matters

• Your birthday off it only comes once a year so enjoy it!

• 3 So Giving Days spend time supporting a cause you care about.

• Enhanced family leave supporting you through every life chapter.

Health & Wellbeing

• Unmind Access to personalised coaching or therapy to support your mental wellbeing.

• Physical Support Free eye tests flu vaccinations.

• Access to Perkbox Additional wellbeing & savings benefits.
  

• Menopause Policy To ensure all employees are being taken care off.

Belonging & Recognition

• Affinity Groups join one of our employee groups to foster meaningful connections.

• Bi-annual Value Awards because your hard work deserves recognition.

• Monthly events to find balance and bring our team together.

• Charitable Fundraising to give back to our communities.
  

Diversity Equity Inclusion & Belonging

As a Disability Confident Committed employer we encourage applications from everyone and we will ensure fair and accessible recruitment for all. At So Energy were committed to cultivating an environment that promotes diversity equity inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. Its essential to us that you bring your authentic self to work every single day no matter your age ethnicity religion citizenship gender identity sexual orientation disability status caring responsibilities neurodiversity or otherwise. Inclusion isnt just an initiative at So Energy. We strive to embed it throughout our entire culture.