Workplace Services Manager

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

Responsible to plan direct or coordinate operations and functionalities of facilities and buildings. May include surrounding grounds or multiple facilities of the organizations campus.

Onsite: 100% Onsite at Assembly Row in Somerville.


Note: Applications submitted with Cover Letters are preferred


Essential Functions

Assist with the creation continual update and management of a standard operating procedures document for MGB Workplace Services.

Supervise three Workplace Services Employees including a Facilities Assistant a Conference and Events Coordinator and an Assistant Conference and Events Coordinator. Provide necessary training for and support of their daily tasks and responsibilities while focusing on coaching and mentoring and yearly performance addition to the direct supervision of Workplace Services employees the Facilities Manager will work closely with dedicated service providers to ensure the highest level of customer service delivery.

In collaboration with Human Resources IS and Administrative Services oversee the administration of the Connected Work Program.

Work collaboratively with the Workplace Services Business Manager on a number of initiatives and assist in report generation and analytics and the dynamic monitoring of performance measurement criteria with key performance indicators.

Work closely with internal PHS employees to ensure Assembly Row remains an exemplary work environment. This includes among other things close collaboration with internal administrative communication and operational committees to ensure a unified culture for all employees and the seamless delivery of a multitude of services and resources.

Assist the Director as needed with the coordination of efforts of various onsite third-party vendors to provide a wide array of high quality centralized services to all employees. This includes functions such as mail and shipping/receiving processes safety and security programs custodial efforts parking and transportation onsite food services and overall physical operations and maintenance.

Working closely with Human Resources and hiring managers provide employee Onboarding and Offboarding support to include the assignment of workstations to staff and the preparation

thereof as new employees are hired promoted or transfer in addition to the release of seat assignments and deactivation of building access as employees terminate or transfer from PHS.

Manage space database so data is always up-to-date regarding utilization and building occupancy.

Responsible for the communication coordination and logistics of all onside staff and department moves. Work with other Real Estate staff and assigned project manager on any conversions of workstations and phone/huddle/small conference rooms.

Other tasks as assigned.

Education

• Associates Degree Related Field of Study preferred
• Bachelors Degree Related Field of Study preferred

Licenses and Credentials

• Journeyman Electrician State License - preferred
• Master Plumber State License - preferred Personal
• Drivers License -preferred

Experience

• 5-7 years progressive experience in management of facilities operation required
• 2-3 years experience working in a hospital setting preferred

Knowledge Skills and Abilities

• - Knowledge and background in all aspects of Plant Operations (HVAC electrical plumbing fire alarm work order and building automation systems).
• - Computer proficiency required Microsoft office applications preferred with ability to learn new software.
• - Leadership and interpersonal skills with the ability to motivate and inspire teams with varied experiences and viewpoints
• - Work independently be self-directed and contribute as a member of a team.
• - Anticipates challenges and develops and implements strategies for addressing them.
• - High level of service delivery Demonstrate initiative with ability to prioritize work meet deadlines and adapt to changing situations.
• - Attention to detail.

Onsite

399 Revolution Drive

40

Regular

Day (United States of America)

Pay Range

$97510.40 - $141804.00/Annual

Grade

8

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework