Customer Service and Marketing Associate

Durban - South Africa

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Reference: DUR003531-JK-1

Customer Service and Marketing Associate
Umhlanga.Are you a people-person with a creative streak Do you love building strong customer relationships while bringing brands to life through marketing This exciting opportunity is perfect for someone who thrives at the intersection of customer service and marketing.
In this role youll play a key part in delivering outstanding customer experiences while supporting marketing initiatives that drive engagement loyalty and sales. If youre organised adaptable and enjoy wearing multiple hats wed love to hear from you.

Duties & Responsibilities

Key Responsibilities

Handle customer enquiries via phone email and social media
Process orders returns and warranty claims
Resolve issues professionally and maintain accurate customer records
Support digital marketing campaigns email marketing and website content
Manage social media channels with engaging on-brand content
Assist with branding content creation and event planning

What Were Looking For

Strong written and verbal communication skills
12 years experience in customer service marketing or a related role
Matric
Marketing or Business Degree preferred
Computer literate: Microsoft Word Excel
Pastel knowledge advantageous
Confidence using CRM systems email marketing tools and social media platforms
Basic understanding of digital marketing principles
Experience with design platforms is advantageous
Highly organised with strong time management and multitasking abilities
Creative detail-oriented and brand-conscious
Professional empathetic and customer-focused approach
Team player with adaptability initiative and problem-solving skills
Travel will be required to Johannesburg Cape Town and possibly George

Apply:

Package & Remuneration

R 15 000 - R 25 000

Required Experience:

Reference: DUR003531-JK-1Customer Service and Marketing AssociateUmhlanga.Are you a people-person with a creative streak Do you love building strong customer relationships while bringing brands to life through marketing This exciting opportunity is perfect for someone who thrives at the intersection...