Systems Administrator – Team Lead

Systems Administrator Team Lead

Location:In-office Full-time

Are you an experienced IT professional with a passion for leading teams and driving impactful projects Do you thrive in a fast-scaling tech environment enjoy solving complex problems and want to shape the future of embedded payments If sowedlove to hear from you.

Who We Are

and mentor a team of IT professionals fostering a collaborative and high-performance culture

• Oversee the provisioning of hardware software and access for new hires ensuring a seamless onboarding experience

• Act as the primary on-site IT presence providing hands-on support and guidance to both your team and end-users

• React promptly to ad-hoc onsite support requests as and whenrequired ensuring minimal disruption to business operations

• Manage and prioritise help desk requests ensuring tickets are resolved efficiently and to a high standard

• Troubleshoot and resolve complex hardware software and connectivity issues both in person and remotely

• Drive project work from conception through to deliveryincluding the rollout of new tools SSO integrations and automation initiatives aligned with best-practice standards

• Coordinate and support IT projects ensuring milestones are met and stakeholders are kept informed

• Oversee identity access and endpoint configuration across Intune Entra ID (Azure AD) and M365

• Create andmaintainhigh-quality documentation for technologies workflows and processes to support effective knowledge sharing within the team

• Monitor collect and analyse data to report on the health of systems andidentifyareas for improvement
  
  
• Share insights and propose improvements to optimise IT processes and enhance the overall end-user experience
  
• Support andmaintainmeeting room infrastructure and software

Who You Are

Whatyoullneed

• Demonstrated experience leading or mentoring IT teams

• Strong troubleshooting skills across hardware (Windows macOS peripherals AV equipment) and software (cloud-based tools SaaS platforms)

• A curious mindset and drive to explore how AI can make a real difference

• Passion for learning and a desire to develop both yourself and your team

• Comfort working in a scaling business where time is critical and change is frequent

• An academic background in technology or business (beneficial but not essential)

• Ambition to work in a high-growth tech company

Nice to haves

• Experience automating tasks using scripting languages such as Python PowerShell or Bash and exposure to automation/orchestration platforms

• Familiarity with standards such as ISO27001 Cyber Essentials or the NIST Cybersecurity Framework

• IT certifications (e.g. CompTIA A Microsoft ITIL)

• Experience supporting cloud-based infrastructure
  
  
• Exposure to endpoint management tools (e.g. Intune JAMF)

What We Offer

• Company Share Option Plan (CSOP)

• Annual discretionary bonus

• Flexible benefits allowance (1000)

• Wellbeing app with company-funded hours

• 33 days annual leave (including bank holidays) plus your birthday off

• Two-day onboarding programme and ongoing learning opportunities

• Company-wide events
  
• Bike to work / E-bike scheme

ModInclusion

Werecommitted to building a diverseequitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds.

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