Hopkins Ford is seeking a motivated reliable and personable AutomotiveBDC Representative to our team. This role is ideal for someone who enjoys talking with customers staying organized and being a key part of the sales and service process.
Youll be the first point of contact for many of our customersanswering calls responding to online inquiries and helping schedule appointments. If youre comfortable on the phone communicate clearly and take pride in follow-through you are a great fit for our team.
What Youll Be Doing
Answering incoming calls and responding to internet leads
Making outbound calls texts and emails to follow up with customers
Setting and confirming sales and service appointments
Updating customer information accurately in the CRM
Reaching out to customers who missed appointments or havent responded
Working closely with the sales and service teams to keep things running smoothly
Hitting daily activity and appointment goals
What Were Looking For
Previous BDC call center customer service or automotive experience is helpful but not required
Strong communication skills and a professional phone manner
Comfortable using a computer CRM systems email and texting
Ability to stay organized and focused in a busy environment
Dependable punctual and team-oriented
Spanish/English bilingual ability is a plus but not required
What We Offer
Health Insurance and Dental Insurance Plans
- 401K with Employer Match
Consistent schedule and a supportive team environment
Training and coaching to help you succeed
Opportunities for growth within the dealership
Employee Discounts on Products and Services
- Competitive pay plus performance-based incentives
If youre looking for a stable position with room to grow and enjoy working with people wed like to hear from you.
About the Company
Hopkins Ford is a reputable and customer-focused auto dealership located in Elgin IL since 1982. With a commitment to quality service and community engagement we strive to provide exceptional experiences to our clients. Joining our team means becoming part of a company that values integrity teamwork and growth.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Hopkins Ford is seeking a motivated reliable and personable AutomotiveBDC Representative to our team. This role is ideal for someone who enjoys talking with customers staying organized and being a key part of the sales and service process.Youll be the first point of contact for many of our customers...
Hopkins Ford is seeking a motivated reliable and personable AutomotiveBDC Representative to our team. This role is ideal for someone who enjoys talking with customers staying organized and being a key part of the sales and service process.
Youll be the first point of contact for many of our customersanswering calls responding to online inquiries and helping schedule appointments. If youre comfortable on the phone communicate clearly and take pride in follow-through you are a great fit for our team.
What Youll Be Doing
Answering incoming calls and responding to internet leads
Making outbound calls texts and emails to follow up with customers
Setting and confirming sales and service appointments
Updating customer information accurately in the CRM
Reaching out to customers who missed appointments or havent responded
Working closely with the sales and service teams to keep things running smoothly
Hitting daily activity and appointment goals
What Were Looking For
Previous BDC call center customer service or automotive experience is helpful but not required
Strong communication skills and a professional phone manner
Comfortable using a computer CRM systems email and texting
Ability to stay organized and focused in a busy environment
Dependable punctual and team-oriented
Spanish/English bilingual ability is a plus but not required
What We Offer
Health Insurance and Dental Insurance Plans
- 401K with Employer Match
Consistent schedule and a supportive team environment
Training and coaching to help you succeed
Opportunities for growth within the dealership
Employee Discounts on Products and Services
- Competitive pay plus performance-based incentives
If youre looking for a stable position with room to grow and enjoy working with people wed like to hear from you.
About the Company
Hopkins Ford is a reputable and customer-focused auto dealership located in Elgin IL since 1982. With a commitment to quality service and community engagement we strive to provide exceptional experiences to our clients. Joining our team means becoming part of a company that values integrity teamwork and growth.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
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