Account Executive EMEA
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Job Summary
At parcelLab were reshaping how the worlds leading brands manage the post-purchase experience.
Our post-purchase platform helps companies like John Lewis Chicos Yeti AllSaints and others transform every touchpoint into moments that drive customer engagement build loyalty and create customers for life.
We are looking for a full-time Account Executive to join our EMEA Sales Team based in the UK or London . Youll join a high energy high productivity team supported by a rounded GTM function and with access to regular and world class sales enablement.
The Role:
Youll build on your proven track record of selling a highly customizable SaaS solution to the top Enterprise level retailers and brands. Youll build and maintain a solid sales pipeline through prospecting and networking. At all stages of the sales process youll educate prospects on our solution through calls demos and customised presentations. By understanding potential customers needs youll be able to show how our solution solves important challenges in the post-purchase customer experience and drives retention and loyalty.
The ideal candidate will have a proven track record of selling complex SaaS solutions to e-commerce/retail and customer experience leaders.
What you will do:
Generate and drive new business opportunities through prospecting and networking within a specific sales region or set of named accounts
Conduct well-informed and consultative meetings with senior-level executives to demonstrate the business value of parcelLabs solution
Provide timely and accurate forecasts to sales leadership
Ownership of all aspects of the sale process from building pipeline conducting detailed Discovery through to closing
Leverage and coordinate cross-functional internal teams such as SDR Marketing Customer Success and Implementation Team to efficiently navigate complex sales cycles
Coordinate with solutions consultants to ensure that proposed solutions meet clients needs and align with their business goals and objectives
Prepare new proposals value-based business cases derive pricing negotiate commercial terms and work with legal to close contracts.
What we are looking for:
3 years of sales experience with in the SaaS space
Experience selling high-value e-commerce solutions to retailers and brands in an enterprise environment
Proven experience in taking full accountability of pipeline generation targets as well as working alongside SDRS
Proven and consistent track record of hitting quota
Proven success navigating multiple departments and stakeholders
Experience engaging with various buyer personas and key decision-makers (in particular Digital CX Ecommerce Marketing)
Confidence and gravitas in dealing with C-level executives
Experience with MEDDICC sales qualification and value selling methodology
Well-versed in e-commerce technology
Strong understanding of the retail sector
Sufficient numerical capability to craft customized business cases quantifying the business value of investing in our technology
Outstanding verbal and written communication in English
Strong executive-level presentation skills (both externally with customers or partners and internally with colleagues worldwide)
Bonus points:
Prior IC experience within Martech and/or logistics tec
Senior e-commerce and marketing contacts at high growth retailers and brands
Additional languages such as German Italian French or Spanish
Prior experience working in a start-up/scale-up stage technology company
What we offer:
Youll join a passionate and collaborative global sales team with plenty of room to grow
Competitive salary commission benefits
Exposure to high-growth accounts and verticals
A culture that values creativity experimentation and ownership
Perks & Benefits:
Plenty of room for your own to try fail and learn!
Comprehensiveday onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities
Equipped with the latest MacBook or PC as a digital-first company you choose whether to work entirely from home in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead and well help cover the costs
Career development opportunities including our Leadership Development Program and our Mentorship Program as well as online language courses available budgets for further training and access to LinkedIn Learning
Stay grounded with our free meditation mindfulness and coaching sessions via our mental wellbeing platform
Regular company retreats parcelLab events (in-person and online) local and regional meet-ups as well as team off-sites
Be part of a motivated diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor youll love working here!
Equal Opportunities:
parcelLab is an Equal Opportunities Employer. We live the motto always joy always team always equality which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.
Qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender perception or identity national origin age marital status disability status or other lived experience.
Come be part of our growth contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.
About parcelLab:
parcelLabs platform unifies every touchpoint from customer conversion order tracking delivery returns and engagement into one seamless ecosystem that not only reduces friction but actively drives repeat purchases transforming post-purchase into a competitive advantage.
Its all in a days work for us:
Monitor over six million shipments per day
175 countries across the globe use our tracking pages
1000 brands use parcelLab for their post-purchase experience
Shipping data comes from more than 350 carriers worldwide including DHL FedEx & DPD
150 employees around the globe driving innovation together
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- ABC Analysis
- Account Management
- Communication
- CRM
- Excel
- Salesforce
- PMP
- Customer Relationships
- Business Relationships
- Sales Goals
- Sales Process
- CPA
About Company
We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Puma, Lidl, Farfetch and Nespresso.
