Senior Relationship Manager
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014 we started operations in Singapore and have become the regions largest and fastest growing last-mile logistics company partnering with over 35000 merchants and delivering more than 1000 parcels every minute across six countries.
TheSenior Relationships Manageris responsible for providing exceptional support to the assigned VIP accounts under the Relationships Unit. He or she is expected to monitor the accounts overall performance and operational health to ensure that the desired contractual and commercial KPIs are met. This role will serve as a high-level escalation point for associates in handling and resolving more complex issues or concerns.
Key Responsibilities
- Build and maintain strong relationships with existing VIP accounts by developing a deep understanding of their shipment handling and business needs.
- Manage day-to-day shipper operations including booking pickup coordination delivery monitoring and issue resolution.
- Ensure shipments meet agreed SLAs SOPs lead times and quality standards.
- Lead and manage the Partnerships/Relationship Sales Team ensuring productivity sales activities and KPI alignment.
- Drive business growth through cross-selling and upselling opportunities within the existing customer portfolio.
- Develop and execute partnership business development and go-to-market initiatives in coordination with Sales and Operations teams (Corporate Sales FM Sort MM LM).
- Monitor key business metrics such as volume ASP revenue and service performance; provide regular reports and updates to the Unit Head.
- Manage overall account performance including shipment flow billing claims and operational concerns.
- Monitor market trends and competitor activity to support strategic decision-making.
- Coach and develop Account Managers and Account Executives through regular performance and alignment sessions.
Qualifications
- 35 years of experience in Account Management Relationship Management or Stakeholder Management.
- Background in logistics supply chain e-commerce retail or freight operations is preferred.
- Strong knowledge of e-commerce and/or social commerce.
- Proficient in English and Filipino.
- Comfortable with data analysis spreadsheets and performance metrics.
- Strong leadership communication and collaboration skills in a fast-paced environment.
Submit a job application
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Required Experience:
Manager
Key Skills
- Business Development
- Portfolio Management
- Leadership skills
- Credit Analysis
- Cash Flow Analysis
- Banking
- Relationship Management
- Underwriting
- Financial Analysis
- Customer relationship management
- negotiation
- RMF
About Company
Ninja Van is Southeast Asia’s leading logistics provider, with the highest service coverage over 6 countries in the region. Experience the joy of hassle-free deliveries by shipping with Ninja Van today.
