Manager of Strategic Account Managers
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Role Summary
The Manager of Strategic Account Management is responsible for leading a team of Strategic Account Managers who support a portfolio of complex high-value customer accounts. These accounts require elevated relationship management strong renewal and expansion discipline and proactive engagement across executive operational and technical stakeholders.
This role focuses on team leadership execution consistency and risk management to ensure long-term retention expansion and customer advocacy across the Strategic portfolio.
Key Responsibilities
Lead coach and develop a team of Strategic Account Managers
Ensure consistent execution of the Strategic Accounts engagement model across assigned customers
Drive retention expansion and platform adoption within assigned accounts
Provide guidance on account strategy opportunity planning and renewal management
Serve as the primary escalation point for customer commercial and operational issues within the teams portfolio
Partner with the Director of Strategic Accounts on resource planning prioritization and performance management
Monitor account health risk signals and execution quality to proactively address churn risk
Collaborate cross-functionally with sales leadership product finance and support teams to align outcomes
Qualifications
Required
7 years of experience in software cybersecurity or IT services sales or account management
Prior people management experience leading account managers or sales professionals
Experience managing complex multi-stakeholder customer environments
Strong communication skills and executive presence
Preferred
Experience supporting complex or enterprise customer segments
Background in cybersecurity cyber-resilience or risk-focused technology solutions
Familiarity with platform-based selling and long-term customer lifecycle management
Technical fluency sufficient to engage technical buyers and guide business-focused conversations
Competencies
People leadership and coaching
Strategic account oversight and execution discipline
Renewal and expansion management
Escalation handling and decision-making
Cross-functional collaboration and communication
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Kaseya's IT Complete is an integrated and cost-effective platform to manage everything in IT and security.
