Technical Coordinator-Pune & Bangalore

About Northern Trust:

Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

Founded in Chicago in 1889 Northern Trust is one of the worlds leading financial institutions. We specialize in providing asset servicing solutions and asset management to both institutional and personal clients. The delivery of products and services to this client base is supported through a network of offices around the globe.

Role

The role is for Transfer Agency (TA) business with specific responsibility to support Business as Usual (BAU) in Bangalore/Pune India.

The department is responsible for client and investor document management processing and quality checking of transactions and updating the registers of our clients mutual funds in response to investor instructions. Also responsible for any ad hoc project work and remediation activity to support the BAU.

This department is responsible for several TA functions including but not limited to Dealing Registration Settlement Reconciliations Distributions Management Accounting Fund Allocation and Client Reporting.

This role is to support BAU activities in the TA department in order to ensure that not only client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory and management company requirements are effectively delivered.

Shift timing-

Late EMEA/NA shift (subject to change based on business requirement)

REPORTNG MANAGER

Team Leader/Section Manager

Principal Responsibilities

To support and deliver BAU activities to ensure that agreed client deliverables are met and that service levels meet and/or exceed client expectations at all times.
To be a Subject Matter Expert in area of responsibility.
Work independently and proactively resolve any potential issues.
Analyze process gaps and suggest improvements.
Represent team on department/cross functional process and project assignments.
To act as a point of contact for the resolution of day-to-day BAU issues and effectively reduce the number of referrals being sent to Home location on a daily basis.
To take primary responsibility of eliminating aged outstanding items and clearing exceptions on a daily basis.
Manage work allocation in the absence of Team Leader in consultation with Managers.
To liaise professionally with internal and external departments and functions e.g. home location to deliver BAU effectively and efficiently and to consistently achieve timely and accurate client deliverables.
To identify training gaps if within the team and share with TL/Manager
To ensure proper preventative and detective controls are in place for the TA functions you are responsible for.
Serve as a resource to clients partners and team members for clarity understanding and information.
Identifies trends concerns and root cause of errors and recommends additional controls to improve quality/timelines.
To drive recommendations to improve processes and strengthen control weaknesses and to relay and or introduce BAU improvements to mitigate process errors.
To ensure that current / updated TA processes procedures and policies are in place and are being applied across TA business units and functions you are responsible for.
To foster & promote commitment to a strong risk management culture in TA.
To maintain a high degree of professionalism at all times.

ACCOUNTABILITIES

Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above role.
Employees are expected to exercise due care and diligence whilst ensuring that the areas the incumbent is supporting are organized and controlled.
Employees are required to observe proper standards of market business and personal conduct demonstrating integrity in the execution of their duties.

RELATIONSHIPS

Internal Key Stakeholders

• Relationship Managers
• Management Team
• Internal Clients
• TA Team

SKILLS / EXPERIENCE
Demonstrate a good understanding of TA Dealing Registration Settlements Payments and Reconciliation.
Demonstrate a detailed working knowledge of the TA processes
Ability to build very good relationship across locations and functions
Quick learner and ability to work independently with minimal supervision
Understanding own limitations
Excellence in execution
Very good presentation skills
Effective Communication Skills
Leadership Skills.
To embrace change and proactively address issues through appropriate escalations
Strong analytical and strive for continuous improvement.
Flexible adaptable and willingness to learn

Demonstrate through examples /evidence the above listed core skills and competencies in the current role over a period of at least 24 months AND overall industry experience of 4 years.

CORE COMPETENCIES

• Interpersonal (relationship building respectful problem solving and understanding)
• Communication (listening skills oral communication skills information sharing and written communication skills)
• Self-management (adaptability integrity learning and trust builder)
• Motivation (closure and result seeking)
• Thinking (decision making idea generation inclusion and problem solving)
• Organizational Knowledge (current knowledge knowledge and understanding)
• Client Service and Quality (quality relationship building and client satisfaction)
• Administration (coordination execution planning and time management)
• Leadership (direction idea generation knowledge sharing and team recognition)

Working with Us:

As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .

We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Bangalore Office

The Northern Trust Bangalore office established in 2005 is home to over 5600 this stunning office space we offer fantastic amenities which include our Arrival Hub Jungle the GameZone and the Employee Experience Zone that appeal to both clients and employees.Learn more.