Team Lead, Member Claims

Our Member Claims team is one of our largest and core teams within Customer Experience performing the specialized back office work required to operate our employer-sponsored medical plans and run the core processes that power our business. Member Claims Associates perform a wide variety of work with a comprehensive understanding of health plan operationsensuring medical claims are paid accurately and in a timely manner researching complicated member issues and handling the complex details related to medical network integrations regulatory requirements and medical coding. Beyond becoming experts in these areas our team also strives to make health benefits effortless for our clients our members and ourselves.

We are hiring Team Leads to help manage our growing Member Claims team. As a Team Lead you will be responsible for learning the core job of our team along with Member Claims Associates. Additionally you will help us to build our team define our culture coach team members and provide regular feedback to ensure we are delivering on the high accuracy and efficiency standards we set for ourselves and our work. You will also work cross-functionally across the organization contributing to wider company goals and helping us build and scale our business.

What youll do:

• Manage a team of 10 Member Claims Associates
• Coach associates in mastery of their core job responsibilities through consistent quality evaluations and coaching sessions
• Lead team meetings and keep the team aligned on key priorities
• Spend a portion of your time learning and performing the core job (processing claims researching member inquiries handling complex escalations from your team etc.) in your first few weeks and months on the team and work towards becoming a SME
• Work cross-departmentally on projects that impact the broader organization
• Continue to roll up your sleeves and stay close to your teams core work ensuring you stay current to our evolving processes over time

To be successful in this role youll need:

• You are excited about simplifying healthcare learning new things and solving hard problems
• You are comfortable leading a back office quantitative team and excited to learn the core job yourself
• You are passionate about creating and motivating a high performance team
• You have experience scaling a team and leading a team through change
• You are excited to help young professionals develop in their career
• You have 2 years of direct supervisory people management experience in an operations organization (Preferred)
• Bachelors degree and/or equivalent years of management experience (Preferred)

Pay Transparency Statement

This is a hybrid position based out of our Plano office with the expectation of being in office at least three weekdays per week.#LI-hybrid

The actual pay rate offered within the range will depend on factors including geographic location qualifications experience and internal addition to the salary you will be eligible for 20000 stock options and benefits like health insurance 401k and paid time off. Learn more about our benefits at TX Pay Range