Multicultural Outreach Coordinator

Are you RichmondR.E.A.D.YRespect.Equity.Accountability.DiversityYOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent fostering growth opportunities and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

This class provides administration and coordination of city-wide community programs within the Office of Immigrant and Refugee Engagement. Incumbents work with community groups neighborhood associations and various commissions and foundations to enhance the quality of life for Richmond citizens. Incumbents may: recruit citizen volunteers; solicit vendors for reduced or free supplies; present programs to and act as liaisons for community and neighborhoods groups. Provide fiscal management of an assigned program; and prepare reports and documents. Supports client and family needs connecting them with community resources. Provides direction cultural and languages support to participants and their families. Conducts community outreach and engagement support and social media management and content creation.

Exercised:As assigned incumbents typically do not supervise but may serve as lead workers assigning work and monitoring work completion.

Received:This classification typically reports to a manager or supervisor.

Note:Other reporting relationships may apply.

TYPICAL CLASS ESSENTIAL DUTIES: These duties are a representative sample; position assignments may vary.

• Researches and identifies program opportunities recruiting participants identifies resources and participates in public relations outreach with community groups to promote Latino/Asian American & Pacific Islanders/ African community focused programs and establish collaborative efforts.
• Develops and conducts programs directed to empower and support Latino/Asian American & Pacific Islanders/ African residents such as entrepreneurship college and career support as well as referrals to community partners.
• Meets with community groups civic associations neighborhood associates and City departments and representatives. Offers classes or awareness programs to the community intended for adults and children related to the assigned program.
• Oversees the management of social media accounts to include content creation and monitoring in support of city programs. Creating engagement opportunities through social media.
• Handles the day-to-day administration of the program to include fiscal management annual reports updating databases etc.

MINIMUM TRAINING AND EXPERIENCE:

• Bachelors degree in human services cultural studies communication journalism business marketing or a related field.
• Two years of related experience in community outreach program coordination and social media engagement.
• Bilingual and bicultural (English and target language of the community they will serve) native speaker proficiency level.
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING CERTIFICATIONS and/or OTHER SPECIAL REQUIREMENTS:

• Valid Drivers License with an acceptable driving record

Knowledge (some combination of the following):

• Community and City resources needed for the development and expansion of an assigned program
• Community relations outreach engagement and organizing
• Technical aspects of the assigned program such as content creation (graphic design video production and social media management).
• Principles and practices of community engagement outreach and program development.
• Cultural competencies related to working with diverse immigrant and refugee populations.
• Community-based resources service networks and referral systems.
• Basic principles of public administration and fiscal management including budgeting purchasing and reporting.
• Social media platforms and best practices for public sector communication and engagement.
• Data collection record-keeping and report preparation methods.
• Ethical standards and confidentiality requirements when working with individuals and families

• Program planning coordination implementation and data collection
• Skills to communicate effectively orally and in writing including public presentations and community meetings.
• Strong interpersonal skills to build trust and maintain productive relationships with community members partners and City departments.
• Skill in social media content creation monitoring and engagement including basic analytics.

• Working with diverse populations including hard to serve and low-income communities to generate trust and cooperation
• Ability to manage multiple projects prioritize tasks and meet deadlines with minimal supervision.
• Ability to maintain accurate records prepare reports and manage program documentation.
• Ability to provide culturally appropriate guidance and support to participants and families.
• Ability to serve as a lead worker when assigned including coordinating work and monitoring completion.
• Ability to work effectively with individuals from diverse cultural linguistic and socioeconomic backgrounds

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts electrical currents vibrations etc.; atmospheric conditions such as fumes odors dusts gases and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people imminent danger and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments incumbents must be able to perform detailed work on multiple and concurrent tasks with frequent interruptions and under time constraint. While performing the essential duties of this job the employee is regularly required to talk hear see use hands wrists or fingers in a repetitive motion; and finger (pick pinch type or otherwise work primarily with fingers). The employee is occasionally required to walk stand reach extending hands and arms in any direction lift and push or pull. Some assignments may involve frequent stooping and kneeling and moderate crouching and terms of the physical strength to perform the essential duties this classification is considered to be medium work exerting up to 50 pounds of force occasionally up to 20 pounds of force frequently and up to 10 pounds of force constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process please contact Jessica McKenzie Human Resources Manager by email at .

This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.

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