Ticket Office Lead Open to Current CSULB Employees Only

Join the vibrant community at California State University Long Beach (CSULB)!

Located just three miles from the Pacific Ocean CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campusone of the largest in the CSU systemserves more than 42000 students and is known for its commitment to student success innovation and impactful academic and research initiatives.

As a member of the CSULB community youll experience a dynamic environment filled with cultural landmarks collaborative energy and opportunities to make a meaningful difference.

Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy offering miles of beaches year-round sunshine a thriving arts and food scene and convenient access to both Los Angeles and Orange County. Its an ideal place to grow your career while enjoying everything Southern California has to offer.

Job Summary

This position provides leadership for the centralized Carpenter Center Ticket Office (CCTO). This position is responsible for overseeing and developing strategies for the use of the online ticketing system providing lead work direction to ticket office staff and overseeing accurate financial accounting of ticket sales for the CCTO. The CCTO is a high impact unit responsible for the selling and accounting of all tickets for the College of the Arts and any other related functions held in the Carpenter Performing Arts Center Martha B. Knoebel Dance Theatre Gerald R. Daniel Recital Hall University Theatre Studio Theatre and off-site theatres as required.

Key Responsibilities

• Oversee and develop strategies for use of the online ticketing system by a broad range of on- and off-campus entities.
• Supervise accounting of tickets and receipts assist in maintaining controls and procedures for cash handling audits and sales reports.
• Hire supervise schedule and train full time staff and student assistants for the ticketing office.
• Address complex technical problems with ticketing system and related technology.
• Use ingenuity to create and implement techniques for transforming raw ticketing data into usable formats.

Department

Carpenter Performing Arts Center

Time Base

1.0 time-base 40 hours per week.

Duration of Appointment

This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Classification

Guest Services and Sales Professional II

Compensation

Salary placement is determined by the education experience and qualifications the candidate brings to the position internal equity and the hiring departments fiscal resources.

• CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4617 (Step 1) - $6727 (Step 20) per month.

Benefits

At California State University (CSU) we prioritize the health growth and success of our employees. Our benefits program is just one way the CSU demonstrates its dedication to your success and well-being. Employees with a .50FTE appointment exceeding six months and one day are eligible for full benefits. Eligible employees have access to this comprehensive benefits package which includes:

• Generous Paid Time Off: Up to 24 vacation days per year (based on employee group and/or service) 14 paid holidays and 12 sick days annually with unlimited accrual.
• Comprehensive Health Coverage: A variety of medical dental and vision plans to suit your needs.
• Retirement Plans: Participation in CalPERS defined benefit plan and access to voluntary savings plans like 403(b) 401(k) and 457.
• Educational Benefits: Tuition fee waivers for employees and eligible dependents.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Additional Perks: Access to wellness programs professional development opportunities and various insurance options including life disability and pet insurance.

The CSU offers comprehensive benefit packages tailored to individual bargaining units. Candidates are encouraged to review the applicable CSU Employee Benefits Summary for details on the benefits available.

Additionally the CSU Total Compensation Calculator is available to help prospective employees understand the full value of the CSU benefits package and how it complements your base salary.

Knowledge Skills and Abilities

The ideal candidate possesses thorough knowledge of ticket office operations and the ability to apply extensive expertise in navigating related laws policies and regulations. They take initiative and independently plan organize and execute work while approaching problems from a broad interactive perspective to identify underlying principles and develop strategic effective solutions. This candidate excels in working with representatives from both public and private sectors handling sensitive or complex situations with professionalism and demonstrates strong consultative skills when collaborating with diverse internal and external stakeholders. They are also an effective supervisor capable of leading staff and student employees and are skilled in training others on new procedures systems and operational practices.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies procedures and guidelines including but not limited to safety civility information security and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the universitys commitment to a vision of excellence.

Education and Experience

Equivalent to a bachelors degree in a related field and two years of related experience required; Prior supervisory experience strongly preferred.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

Please fill out the application completely. It is important that all sections of the online application are completed fully and accurately. Be sure to include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Physical Summary

Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Additional Information

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21 2017 as a condition of employment.

Equal Employment Statement

Consistent with California law and federal civil rights laws CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race sex color ethnicity national origin or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964 Title IX of the Education Amendments of 1972 the Americans with Disabilities Act (ADA) Section 504 of the Rehabilitation Act the California Equity in Higher Education Act Californias Proposition 209 (Art. I Section 31 of the California Constitution) other applicable state and federal anti-discrimination laws and CSUs Nondiscrimination Policy. We prohibit discriminatory preferential treatment segregation based on race or any other protected status and all forms of discrimination harassment and retaliation in all university programs policies and practices.

California State University Long Beach expects respectful professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior treating others with civility and respect and refusing to tolerate abusive conduct is expected of all employees.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact .

Out of State Employment Policy

California State University Long Beach as part of the CSU system is a State of California Employer. As such the University requires all employees upon date of hire to reside in the State of California.

As of January 1 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.