Mortgage Loan Officer Consumer Direct (Irvine, California)

About the team

About the role

This is an opportunity to grow your career as a Mortgage Loan Officer in a fast-paced phone-based sales environment hybrid out of our Irvine California Office. Youll originate purchase mortgage loans using company-provided digital leads guiding customers from first contact through funding. Success in this role comes from volume responsiveness and execution against clearly defined metricssupported by Zillows technology training and lead flow.

You Will Get To:

• Originate purchase mortgage loans by converting company-provided digital leads through high-volume inbound and outbound calls.

• Respond quickly to new leads conduct discovery calls and assess customers readiness and financing options.

• Guide homebuyers through the mortgage process from application through funding with clarity and efficiency.

• Manage a large pipeline of active purchase loans while meeting defined SLAs productivity metrics and call expectations.

• Use CRM and loan origination systems (LOS) to track activity manage follow-ups and maintain accurate pipeline status.

• Deliver a consistent high-quality customer experience through phone email and text communication.

• Partner with processing underwriting and closing teams to move loans efficiently and improve conversion rates.

• Maintain active licensing complete required education and participate in ongoing professional development.

• This role involves the collection storage and use of your voiceprints (records of speech) for operational and compliance purposes.

In addition to a competitive base pay employees in this role are eligible for incentive compensation. Actual amounts will vary depending on experience performance and location.

Who you are

• 3 years of mortgage origination experience as an active NMLS Loan Originator with multiple state licenses or as a Loan Originator under a bank license with a strong emphasis on purchase transactions.

• Completion of the 20-hour SAFE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test.

• Physically located in and working hybrid from our Irvine California Office.

• High-volume phone-based mortgage origination experience strongly preferred with success converting warm or inbound purchase leads.

• Demonstrated ability to succeed in a call-center or high-volume phone sales environment.

• Strong time management organization and multitasking skills.

• Comfortable working toward defined KPIs including call activity conversion and funding goals.

• Excellent verbal communication skills with the ability to build trust quickly over the phone.

• Proficiency with CRM LOS and Microsoft products (Outlook Word Excel).

• Associates or Bachelors degree preferred.

Here at Zillow we value the experience and perspective of candidates with non-traditional backgrounds and encourage you to apply if you bring transferable skills or related experience.

Get to know us

At Zillow were reimagining how people movethrough the real estate market and through their careers. As the most-visited real estate platform in the U.S. we help customers navigate buying selling financing and renting with greater ease and confidence. Whether youre working in tech sales operations or design youll be part of a company thats reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025 and included on the PEOPLE Companies That Care 2025 list reflecting our commitment to creating an innovative inclusive and engaging culture where employees are empowered to grow.

No matter where you sit in the organization your work will help drive innovation support our customers and move the industryand your careerforward together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive innovative environment with the best employees. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. If you have a disability or special need that requires accommodation please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.