Field Service Engineer
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Job Location:
Birmingham - UK
Yearly Salary:
£ 35000 - 40000
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Are You Actually Good Enough to Be a Field Service Engineer
Can you distinguish yourself from the norm.
Normal average Field Service Engineers. They turn up late. Their reports are sloppy. They fix the machine but ignore the customer. They treat their company car like a skip and their uniform like pyjamas. They coast along doing the bare minimum wondering why theyre not progressing.
If thats you stop reading now. This role isnt for you.
But if youre the kind of engineer who takes pride in excellence - who sees every customer visit as a chance to demonstrate world-class professionalism - then we need to talk.
Whats In It For You
This isnt just another field service job. This is your opportunity to work with premium German-engineered strapping systems for a company thats setting new standards in technical service delivery.
The Package:
- Competitive salary (negotiable based on your actual abilities) 35-40K Bonus Overtime Benefits
- Company car (keep it clean its part of your professional image)
- 8% company pension contribution (they contribute not you)
- Company bonus scheme after probation
- 25 days holiday plus your birthday off
- Death in Service benefit at 4x salary
- Mobile phone laptop uniform provided
- Long service awards and Nectar rewards
- Annual performance and salary reviews
45-hour week with overtime opportunities. Yes youll travel across the UK and Ireland. Yes youll stay overnight sometimes. Yes weekends might be required. This is field engineering - if you wanted a desk job youd have applied for one.
What We Actually Expect
We want engineers who combine technical excellence with commercial awareness. Youll install maintain and repair sophisticated strapping machinery but heres the controversial bit: fixing the machine isnt enough. You need to fix the customer relationship too.
Your Responsibilities:
- Reactive maintenance on advanced strapping systems to exact specifications
- Perform preventive maintenance that prevents problems
- Diagnose faults in mechanical electrical and control systems
- Train customers and provide exceptional on-site support
- Write professional grammatically correct service reports that customers can read and understand
- Spot upselling opportunities and share commercial insights
- Keep your vehicle tools and stock organised like a professional
What You Need to Bring
Essential:
- Full clean UK driving licence
- Apprenticeship or equivalent professional experience in electrical/mechanical engineering (desirable)
- Exceptional verbal communication skills - not just technical jargon but clear intelligent customer engagement
- Ability to work independently and manage your own workload
- Resilience and problem-solving ability when things go wrong
- Strong work ethic punctuality and discipline
- Willingness to do manual handling and heavy lifting
- Proactive attitude toward hitting and exceeding KPIs
Desirable (training provided):
- Microsoft Office proficiency
- SAP/Siemens S7/WinCC Flex/17th Edition experience
- FLT licence (or willingness to obtain one)
The Reality Check
This role reports to the Operations Manager (Service & Engineering). Youll receive training on-site virtually and at the manufacturing plant in Germany. Youll be expected to embody company values maintain regular contact with your line manager and continuously seek improvements.
If youre looking for an easy ride this isnt it.
But if youre genuinely committed to being exceptionalif you want to work with premium equipment for a company that values professionalism as much as technical skillthen this could be the career move youve been waiting for.
Ready to Prove Yourself
Send your CV and a cover letter explaining why youre not just another average engineer.
Were looking for the best. Are you
Required Experience:
IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Mercury Hampton is a recruitment agency for Manufacturing & Engineering, Technology & Digital, and Private Equity. View our latest jobs, services & training.
