Office Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overview:
This position assists the owners by providing oversight of the day-to-day operations of the company. You will balance the needs of the clients employees and the company to achieve suitable solutions in the course of business. Improving current sales opportunities and identifying new ones is an important part of this role. You will be involved in booking and scheduling services improving company efficiency in the operations supporting other staff and handling multiple tasks and setting priorities.
Responsibilities:
- Answer phone calls
- Call customers vendors coworkers for coordination of work
- Perform service dispatching
- Debrief technician at end of call and record key information into clients computer record. Issue POs and/or order parts and materials for truck restock and non-stock items
- Ensure proper follow up on partially completed calls and customer communication
- Promote service agreement program
- Receive record and maintain sales lead information set appointments as necessary and generally support sales efforts
- Work closely with the serviceand sales departments recognizing and identifying possible sales opportunities and facilitating appropriate follow up
- Be available for remote on-call duty on a rotating basis
- Communicate clearly precisely and in a friendly manner and take and deliver messages as appropriate
- Be familiar with our company products and services so many questions can be answered without consulting others
- Perform customer satisfaction calls after each visit
- Ask for referrals and inform client where and how to make them
- From time to time receive vendor deliveries
- Clean neat and professional appearance.
Qualifications:
- Effective communication with associates superiors vendors and customers
- Possess superior interpersonal skills
- Efficiently manage time and schedules
- Become computer proficient to the extent necessary to fulfill this function
- Knowledge of Excel and Word is required
- Tradesman Services uses Microsoft 365 QuickBooks and Service Fusion. The position requires knowledge of these software products and continuous learning.
- Must be very familiar with the use of smart phones email and text messaging.
- Must be capable of understanding client needs and of favorably influencing their decisions.
- Constantly be learning through training from suppliers trade shows seminars independent study and other employees.
Benefits
- Health Insurance
- Dental
- 401(k)
- 401(k) match
- Paid time off
- Health savings account
- Bonus and commission opportunities
| Company and General Information |
| Tradesman Services is a family-owned company in business since 1993. |
| We have a very good reputation as shown by our 5.0 ratings on Google and the longevity of our employees |
| Tradesman Services does significant work in commercial work including work for local school districts the City of Waco the City of Hewitt and others. |
| Tradesman Services is probably the premier provider of geothermal heat pump systems in the area and this important aspect of the HVAC industry is growing |
| Additionally Tradesman Services provides residential and light commercial service maintenance and installation |
| Schedule: This work is mostly 8 to 5 M-F. Occasionally there are demands to stay a little later or come in a little earlier. The company is flexible in this regard. |
| The After Hours On Call rotation means being able to take a call remotely (smart phone) and coordinate with the technicians and the customer to achieve a satisfied customer. |
| While Tradesman offers After Hours service it is not 24 hour. |
| There are other people in the office full time. And there are lots of other people in and out of the office |
| Tradesman Services uses Service Fusion for online scheduling and dispatching. The company operations are substantially online. |
| Tradesman Services endeavors to maintain a fun and vibrant work environment. All team members are expected to contribute to a positive work experience. |
Required Experience:
IC
Key Skills
- Office Manager Experience
- Microsoft Office
- Management Experience
- QuickBooks
- Accounting
- Office Experience
- Dental Office Experience
- Payroll
- Administrative Experience
- Eaglesoft
- Human Resources
- Bookkeeping
About Company
It's time for your CAREER to take off We Want YOU! Looking for candidates that are willing to learn and grow in an industry that is essential to so m...
