Customer Experience Associate (Onsite)
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Everyone loves t-shirts! At we bring creative custom apparel to life. As the fastest custom apparel company in the industry we pride ourselves on speed quality and an energetic team culture. Were growing and looking for driven customer-focused individuals to join our Customer Experience / Sales team.
We are one team with one mission: delivering high-quality custom products with the fastest turnaround times while providing an exceptional customer experience.
If youre a quick learner confident communicator creative problem solver and thrive in a fast-paced environment wed love to meet you.
What Youll Do
Assist customers via phone and email
Provide accurate order support
Act as a key point of contact between customers and internal departments to ensure satisfaction and timely delivery
Complete time-sensitive follow-ups
Serve as an advocate for customers by resolving complex or escalated issues with thoughtful customer-focused solutions
Partner with Sales Customer Experience and internal teams to ensure product issues are resolved efficiently
What Were Looking For
Strong customer service mindset with a passion for helping people
Confident communicator
Comfortable juggling multiple tasks in a fast-paced team environment
Creative detail-oriented and solution-focused
Ability to think outside the box and problem-solve independently
Job Requirements
Sales experience preferred but not required
Strong computer proficiency comfortable navigating multiple systems at once
CRM experience (Salesforce a plus)
Typing speed of 60 WPM
(Test here: attention to detail organization and multitasking skillsPrior experience in custom manufacturing is a plus but not required
Why Youll Love Working Here
On-site food market
Casual dress code
Regular company events (Food Truck Fridays happy hours holiday parties)
Paid time off
Health Dental & Vision insurance
401(k) with company match
No-cost life insurance
Employee discounts on custom apparel
Required Experience:
IC
Key Skills
- English Speaking
- Catering
- Marine Biology
- Entry Level
- Computer Engineering
About Company
Are you ready to not sweat while you're working hard at Screen Printing? Come check out our state of the art and fully air conditioned printing facility and custom built online order management system (No more paper or purchase orders in the shop)! Printfly is not just another compan ... View more
