Application Process Manager

Draper, UT - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Innovate with purpose

At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team thats ready to tackle challenges and build cutting-edge solutions. We value purpose drive and curiosityand we thrive in a fast-paced ever-changing environment. Whether in one of our offices in San Jose CA Draper UT or working remotely BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. Were committed to building a workplace that fosters inclusion and diverse perspectives valuing each persons unique skills and experiences. Wed love to hear from youyou might be just what were looking for whether in this role or another.

Lets give businesses more time for what matters.

In this position you will help facilitate a great customer experience throughout the application process while allowing sales representatives to focus on selling the BILL S&E product.

As an Application Process Manager you will own the daytoday support of BILL Spend & Expense applications that power our customers onboarding and ongoing usage. Youll act as the primary point of contact for applicationrelated questions and issues partnering closely with crossfunctional teams to ensure our workflows are efficient compliant and deliver an exceptional customer experience. This role is ideal for someone who loves problemsolving digging into details and able to work in high volumes.

Make your impact within a rapidly growing Fintech Company

Collaborate with prospects sales representatives and sales managers to ensure applications are completed signed and comply with our compliance and risk protocols.

Resolve client concerns and deescalate frustrations related to the application process.

Gather and compile all necessary prospect information to effectively represent them to risk and underwriting teams.

Use discretion to address objections deciding when to challenge internal teams versus requesting additional information from clients.
Understand BILLs underwriting methods and help determine the best fit for each applicant.

Facilitate the risk and underwriting processes by understanding the industries we serve and employing creative problem-solving to successfully assist in completing applications.
Meet and collaborate with sales representatives to set strategic goals that ensure quota targets are met. Direct sales representatives on the application process and credit policies.
Manage application pipelines and service level agreements (SLAs) assisting in progressing deals through the sign-up process.

Wed love to chat if you have:

Proven experience in using creative problem-solving to minimize risk and maximize revenue.
Skilled in gathering sensitive information processing applications or conducting audits.
Strong ability to effectively solve problems make decisions and take action with solid independent judgment.
Demonstrated capability to collaborate and build relationships with internal and external stakeholders.
Excellent written verbal and active listening communication skills.
Expertise in client relationship management and customer service including de-escalation techniques.
Exceptionally detail-oriented and organized ensuring quality and consistency in output.
Ability to maintain a professional attitude and work independently with minimal guidance in a fast-paced ever-changing environment.
Skilled communicator and presenter adept at finding the best fit between applicants and BILL.
Experience in banking or loan processing.
High attention to detail and comfort working in highvolume timesensitive environments where accuracy and consistency matter.
Background in credit underwriting KYC/KYB payments or risk in a regulated environment.

The estimated base salary range for this role is noted below for our office location in Draper UT. Additionally this role is eligible to participate in BILLs bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.

Draper UT pay range

$46900$55700 USD

Whats in it for you

Redefining how businesses automate their work is a fast-paced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

100% paid employee health dental and vision plans (choose HMO PPO or HDHP)
HSA & FSA accounts
Life Insurance Long & Short-term disability coverage
Employee Assistance Program (EAP)
11 Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
And much more

Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.

BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact .

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

Required Experience:

Manager

Innovate with purposeAt BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were ...