Director, Product Management Operations

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!

About the Role

Are you passionate about building intuitive powerful tools that make Contact Center agents lives dramatically easier Do you get frustrated when internal users are stuck with outdated fragmented workflows Do you believe operational tools should be as elegant and efficient as the experiences we craft for our customers

If so this is your opportunity to elevate the operational backbone of LendingClub. We are looking for a Director of Product Management to lead our product strategy for Operations and Contact Center internal applicationsthe systems that enable agents to deliver exceptional service resolve member needs quickly and operate with consistency and confidence.

In this role you will define our long-term vision for agent tooling lead product discovery across complex operational domains and guide a high performing product team to deliver measurable efficiency and quality improvements across LendingClub Operations. Success in this role is defined by impact: clearer workflows reduced handle time improved agent productivity higher service quality and a modernized operational platform that scales with the business.

What Youll Do

Product Vision & Strategy

Define a compelling product vision and strategy for internal Operations platforms workflows and agent tools
Translate operational pain points and business goals into anoutcome drivenroadmap grounded in impact
Prioritize investments using clear success metrics tradeoffs and alignment with enterprise operational strategy
Serve as a strategic thought partnertosenior Operations and Lending leadership

Product Discovery & Outcome Ownership

Lead rigorous discovery to understand agent behavior workflow inefficiencies system gaps and operational friction
Validate solutions using research prototyping data and experimentation
Ensureevery initiative has clear measurable success criteria tied to operational performance (AHT QA productivity accuracy etc.)
Foster alearning drivenculture where teams iterate quickly and stop work that is not delivering impact

Execution & Delivery Excellence

Drive delivery of internal tools and platform enhancements that materially improve agent efficiency service quality and operational scalability
Partner withengineering anddesign to balance speed technical feasibility user experience andlong-termplatform health
Use insights from telemetry qualitative feedback and operational data to inform ongoing prioritization and continuous improvement
Ensure internal tools meet regulatory security and risk requirements without compromising usability

People & Organizational Leadership

Lead mentor and grow ahigh performingproduct team dedicated to operational excellence
Build strong product leadership capability and cultivate a culture of ownership curiosity and accountability
Develop clear operating mechanisms across productoperations and tech teams

Cross-functional & Executive Leadership

Serve as the primaryproductmanagement leader foroperations tooling acrosspersonalloans
Influence decisions across technology dataoperationsriskcompliance andservicing to ensure alignment and platform scalability
Communicate roadmap priorities progress and results clearly to senior and executive stakeholders
Build strongtrust-basedpartnerships withoperations leaders and othercross-functionalexecutives

How Success Is Defined

Measurable improvementsin operational performance (product cross-sellAHT reductions higher QA scores fewer errors improved agent satisfaction)
Amodernized internal toolsetthat simplifies workflowsreduces complexity and enables growth
Clear alignmentbetween Operations strategy and product investments
Strong repeatable product discovery andevidence baseddecision making
High performingproduct teams with strong ownership and collaboration
Trusted leadership presence withengineeringoperations and executive teams

About You

10 years ofproductmanagement experience including senior leadership roles
Bachelors degree in a related field; or equivalent work experience
Experience building or leadinginternal tools operational platforms or contact center technologies(preferred)
Proventrack recordimproving operational velocity consistency or service quality through product innovation
Strong product judgement and ability tooperatein regulated environments
Demonstrated ability to influence senior stakeholders and drive clarity in complex cross-functional spaces
Skilled at balancing user needs business goals technical realities and risk constraints
Comfortable making decisions with incomplete information guided by data and structured learning
Exceptional communication skills with the ability to drive alignment across teams and levels

Work Location
San Francisco or Lehi

The above locations are eligible offices for this locations have been determined to foster in-person collaboration with this roles team or the related business lines. We utilize a hybrid work model and our teams are in-office Tuesdays Wednesdays and -person attendance is essential for this roles success and remote placement will not be offers relocation based on actual job level.

Time Zone Requirements
Primarily PT

While the position will primarily work local hours LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements
As needed travel to LendingClub offices and/or other locations as needed.

Compensation
The target base salary range for this position is 00. The base salary of the role will be determined by job-related knowledge experience education skills and location. Base salary is just one part of LendingClubs Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance employee performance and eligible earnings).

Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to 16 weeks paid parental leave and more.

#LI-Hybrid
#LI-BC1

LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at

Required Experience:

Director

Current Employees of LendingClub: Please apply via your internal Workday AccountLendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure ove...