Senior Management Analyst Performance & Data Analytics

• Develop and maintain a city-wide performance measurement framework aligned with Council strategic priorities and department work plans.
• Design and maintain dashboards and reports (e.g. Power BI Excel) that provide actionable insights into program and operational performance.
• Conduct business process and workflow analyses; identify inefficiencies and recommend improvements.
• Partner with departments to define and monitor key performance indicators (KPIs) and establish baselines and targets.
• Work closely with the IT team to ensure data integrity system integration and accessibility for reporting purposes.
• Analyze operational financial and service delivery data to identify trends opportunities and risk; prepare reports and presentations for leadership.
• Lead or support targeted continuous-improvement initiatives to enhance service delivery or internal processes.
• Mentor guide or collaborate with analysts interns or project teams to build internal capacity for performance management and analytics.
• Present findings and recommendations in clear and compelling formats; communicate with technical and non-technical audiences including department heads executives and community stakeholders.

• Strong analytical and data-visualization skills (Power BI Excel or similar tools).
• Experience developing and tracking performance measures dashboards or analytics in a public-agency or comparable setting.
• Comfortable mapping processes analyzing workflows and recommending improvements.
• Excellent communicator who can translate data and analysis into meaningful insights for diverse audiences.
• Collaborative team-player ready to help others build capacity for data-informed decision-making.

• Inventory existing data sources dashboards reports and performance measures across departments.
• Develop a high-level city-wide performance dashboard prototype that addresses key Council priorities.
• Identify and establish baseline KPIs for 2 or 3 Council strategic priorities.
• Lead or support a pilot process improvement initiative to showcase early results and build momentum.

• Choice of a generous monthly stipend for Medical/Dental/Vision or Cash in Lieu of Medical Insurance.
• 13 paid holidays per year.
• Universal Time Off (combined vacation and sick leave).
• CalPERS Retirement.
• Tuition Reimbursement up to $2500/fiscal year
  • The City of Rancho Cordova is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program.
• Alternate work schedules available
• Onsite fitness area & many more employee perks.

The following duties are typical for this classification. individuals may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and change business practices.

• Provides fiscal management support; assist in the preparation of the citywide budget; analyze budget recommendations prepared by other staff and make recommendations; oversee staff research of past expenditures; project future expenditures; monitor the budget on a daily basis; and prepare and administer complex contracts and memorandums of understandings.
• Facilitates communication building consensus and resolving conflicts on projects and policy matters by conferring with facilitating and conducting meetings with elected and appointed officials other City departments members of the public and neighborhood organizations.
• Leads staffs and manages public task forces committees groups and commissions.
• Demonstrates political acumen by representing the city professionally at all times dealing positively with controversial issues facilitating community participatory decision making to resolution and gaining cooperation through discussion and persuasion; exercising initiative and independent astute judgment in sensitive situations; and interviewing investigating problem solving and negotiating effectively.
• Answers procedural questions by researching interpreting and explaining complex policies and regulations.
• Maintains internal and external customer relations by using tact and diplomacy in all interactions with customers; responds to public inquiries in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner.
• Conducts and prepares difficult and complex reports and management studies including productivity and efficiency studies performance audits management reviews fiscal analysis administrative analysis of organization systems and procedures and manages special projects and programs.
• Designs and uses dashboards reports and performance measures; analyzes service delivery and operations; identifies trends and improvement opportunities; and supports the integration of performance measurements and continuous improvement practices across the organization.

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education:

• Bachelors degree in public administration business analytics or related field.

Experience:

• Five (5) years of increasingly responsible analytical program management or process improvement experience (public-agency experience preferred).
• Experience with performance-measurement business process improvement or data analytics preferred.

License or Certification:

• Certification in project management analytics and/or data visualization is desirable.
• Possession of or ability to obtain by the time of appointment an appropriate valid California drivers license.

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Equal Opportunity Employer

The City of Rancho Cordova complies with the letter and spirit of the Equal Employment Opportunity and Americans with Disabilities laws in its employment process. Please advise the Human Resources Department of any reasonable accommodation you need in order to participate in the Citys application process.