Customer Success Manager
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
The worlds largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance identity business registration and other information - helps our customers verify that their partners have all of the required credentials to do business.
In todays new remote-first ever-changing regulatory environment our secure privacy-first enterprise platform accessible via web portal or API provides a highly scalable and configurable solution to manage communications storage decisioning and ongoing monitoring of credentials.
Evident is a VC-backed technology startup headquartered in Atlanta GA. Learn more at .
Evident is looking for a motivated individual to join our growing Customer Success Team as a Customer Success Manager. As the go-to point of contact for our customers youll have the opportunity to manage your own book of business in an effort to grow and expand each account. Your daily focus will be driving customer adoption and retention through account management strategy calls and regular business reviews. Youll have the opportunity to work alongside leadership on a regular basis and gain experience and insight across multiple departments in a rapidly growing company. As a Customer Success Manager youll develop your skills in customer engagement project management customer service and cross functional collaboration.
Candidates must be based in the greater Atlanta area.
Key Responsibilities
- Customer Relationship Management
- Adoption & Value Realization
- Renewals & Expansion
- Cross-Functional Collaboration
- Operational Excellence
- Serve as the primary point of contact for assigned customer accounts post-sale
- Build trusted advisor relationships with customer stakeholders and executives
- Lead onboarding ongoing enablement and regular business reviews
- Drive product adoption aligned to customer goals and use cases
- Proactively identify risks to retention and take action to mitigate churn
- Ensure customers clearly understand and achieve measurable value from Evidents solutions
- Own customer renewals
- Identify and support expansion opportunities based on customer needs and outcomes
- Maintain accurate forecasting and account health reporting
- Partner with Sales Support Product and Engineering to advocate for customers
- Provide structured feedback on customer trends product gaps and opportunities
- Coordinate internal resources to resolve issues and deliver a strong customer experience
- Maintain accurate account data notes and health metrics in CRM
- Follow defined Customer Success processes while helping improve them over time
- Contribute to playbooks best practices and scalable CS motions
Requirements
- 36 years of experience in Customer Success Account Management or a related client-facing role
- Prior experience in an onboarding or implementation role
- Experience managing a book of business with renewal and retention responsibility
- Strong communication and presentation skills including executive-level conversations
- Proven ability to manage multiple accounts and priorities simultaneously
- Comfort working with CRM and CS platforms (Salesforce experience strongly preferred)
- Experience in SaaS B2B technology identity security or compliance solutions
- Familiarity with customer health scoring and success metrics
- Experience supporting mid-market and/or enterprise customers
- Data-driven mindset with the ability to translate insights into action
Why Evident
Our team solves a crucial problem with huge business potential together and we are able to see exactly how our contribution affects customers!
Competitive pay package including base pay and stock options
Full medical dental vision benefits and 401K
Unlimited PTO
Paid parental leave to support you and your family
Home internet stipend virtual events & more!
Recently named one of Atlantas Coolest Companies & 50 on Fire by Atlanta Inno
Recently named one of the Top 10 Fastest Growing Companies in Atlanta & one of the Best Places to Work in Atlanta by Atlanta Business Chronicle
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Enhance third-party risk management with Evident's automated platform. Streamline vendor compliance and proactively manage risks with ease.
