Product Engagement Specialist
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
As a Product Engagement Specialist on the User Operations team you will help shepherd smooth successful product launches across internal support teams and external partners. You will coordinate readiness efforts end-to-end while also building scalable systems that increase the efficacy of that end-to-end process. This is a high horsepower role spanning launch execution enablement and systems buildingfocused on durable mechanisms rather than brute forcing your way into a successful launch.
This role is based in San Francisco CA (hybrid: 3 days in office) and offers relocation assistance.
In this role you will:
Coordinate product launches across both internal and external teams to ensure seamless execution and support readiness.
Build the mechanisms that make launches and feedback scalable; automation playbooks operating procedures taxonomies dashboards and routing so your impact compounds over time instead of resetting every launch.
Prototype and implement automation (scripts queries dashboards low-code tools and LLM-enabled workflows) to replace manual launch and feedback processes.
Develop scalable feedback loops that ingest signals from support channels and partners normalize them into durable categories/severity and route insights to Product and Engineering owners.
Identify launch risks early and drive mitigation plans that protect customer experience and service levels.
Collaborate cross-functionally with Product Engineering Marketing Legal/Policy and Operations to align on launch goals timelines and readiness metrics.
Report on readiness and feedback loop performance including key insights trends and prioritized recommendations.
You might thrive in this role if you:
Have experience coordinating product launches or operational rollouts especially adjacent to customer support teams and/or external partners.
Have shipped tooling or automations that reduced manual work and scaled beyond a single team (workflows dashboards scripted automation lightweight pipelines).
Are technically fluent and comfortable prototyping with data and with new tools.
Have a strong customer advocacy mindset and can translate user pain into crisp engineering-ready problem statements.
Are highly organized can manage multiple workstreams and thrive in fast-paced environments with shifting priorities.
Communicate clearly across technical and non-technical audiences and drive alignment without relying on heavy process.
Take ownership from an ambiguous problem through implementation and measurable outcomes.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.
For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made via this link.
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At OpenAI we believe artificial intelligence has the potential to help people solve immense global challenges and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Required Experience:
IC
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
We believe our research will eventually lead to artificial general intelligence, a system that can solve human-level problems. Building safe and beneficial AGI is our mission.
