Director, Event Operations
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY:
Oversees event planning and operations for both theme parks and CityWalk. Directly Oversees Managers and responsible for providing daily direction to Supervisors SAE Supervisors hourly and non-exempt staff. Manages all day-to-day operations and event operations supporting the generation of high revenue and profile events while ensuring high levels of guest service at all times. Uses analytical skills to ensure that assigned areas are meeting departmental standards for guest & team member satisfaction. Must be an effective communicator with a proven ability to relay relevant information in a timely manner. Requires strong executive presence with global and quick decision-making abilities in addition to strong partnerships skills with multiple departments.
MAJOR RESPONSIBILITIES:
- Manages partnerships with Marketing Public Relations Sales Catering Operations Production Entertainment Tech Services Merchandise and Foods in developing event operational plans. Focuses on long term planning (12 weeks) and constantly looks for opportunities to reduce event costs and minimize any negative guest impacts and increase park revenue.
- Manages daily operation of all Event Operations responsibilities within the Entrance Operations department for the resort. Oversees and adjusts Managers Supervisory and team member daily functions as needed to ensure operational effectiveness between multiple events. Ensures adherence to established budget parameters and effectively manages change requests efficiently.
- Creates performance standards and policies for Event Operations. Manages the Managers Assistant Managers Supervisors and hourly team members by providing feedback on performance giving direction on how to handle solve and prevent situations and developing communication decision making and reasoning skills. Ensures high levels of guest service are maintained at all times. Monitors performance of all team members to provide coaching and feedback where necessary to consistently raise employee satisfaction levels within the department. Ensures all team members receive proper training and development. Focus on initiatives that boost GSAT TSAT and the guest experience.
- Maintain a physical presence in the field during Event execution. Maintains a constant awareness of client and guest needs guest and team member safety. Evaluates operating requirements and has a strong ability to predict and adjust labor non-labor and special event budgets as required. Continuously strategizes ways to improve overall efficiency of Event Operations department.
- Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
- Performs other duties as assigned.
SCOPE:
EDUCATION:
- Bachelors degree (BA) is required.
- Masters degree is preferred
EXPERIENCE:
- 10 - 15 years of supervisory experience required; or equivalent combination of education and experience.
- Experience managing exempt level team members preferred.
- Experience within the Event industry knowledge regarding Event operations and leading large teams in high pressure situations.
Your talent skills and experience will be rewarded with a competitive compensation package.
Universal Orlando Resort. Here you can.
Required Experience:
Director
Key Skills
- Computer Hardware
- Sales Experience
- Marketing
- Public Relations
- Catering
- Fundraising
- Hospitality Experience
- Financial Acumen
- Nonprofit Management
- Event Planning
- Events Management
- negotiation
