Business Systems and Integration Engineer

• Inventory and document current systems and integrations (TigerPaw/Rev HubSpot Smartsheet SharePoint Teams etc.).
• Identify duplication gaps and manual swivel-chair processes across sales delivery and operations.
• Develop a phased roadmap for consolidating and integrating tools in line with Strategics priorities.
• Present findings and recommendations to leadership with cost-benefit analysis and implementation timelines.

• Support the decision on CRM migration by mapping data entities workflows and reporting needs.
• Define golden data sources (e.g. where account opportunity and project records live) and document integration rules and triggers.
• Partner with Finance Sales and Operations to ensure data structures align to pipeline revenue and delivery reporting.
• Establish data governance standards and document all data mappings for audit and compliance purposes.

• Design and implement integrations between TigerPaw HubSpot Smartsheet/ SharePoint and Teams using APIs native connectors or integration platforms.
• Automate key workflows to reduce manual steps and errors.
• Ensure integrated systems support real-time or near real-time updates for leadership dashboards and change portfolio reporting.
• Test integrations thoroughly and document rollout procedures and troubleshooting guides.
• Collaboration and Work Management Standardization
• Recommend and help implement a standard pattern (e.g. Teams Smartsheet or Teams ) for work management and collaboration.
• Plan and support the retirement of redundant tools while coordinating with change leadership on communication training and adoption.
• Document standardized configurations and best practices.

• Implement basic data quality checks integration monitoring and error handling.
• Document integration architectures data flows and standards in a central repository.
• Partner with security/IT on access permissions and compliance requirements (ISO 9001 CMMI CMMC).
• Provide monthly or quarterly reports on integration health data quality metrics and automation impact.

• Work closely with leadership to ensure system changes are scoped assessed and rolled out through the change framework.
• Translate business requirements into technical designs and explain constraints and trade-offs in clear non-technical language.
• Support training and documentation for end users on new integrations and workflows.
• Participate in Change Management Control Board meetings to present integration/automation initiatives and assess impacts.

• Establish team processes documentation standards and knowledge-sharing practices.
• Provide coaching and mentoring to more junior employees.
• Delegate integration implementation work and manage team capacity and project timelines.

• 8 years of experience in software/application development with 3 years in cloud-native application architecture.
• 57 years of experience integrating SaaS business systems (CRM marketing automation work management collaboration tools) and building automated workflows in business operations or go-to-market environments.
• 3 years of hands-on experience with tools such as HubSpot Smartsheet SharePoint and Microsoft Teams.
• 2 years of experience with APIs REST or integration platforms (e.g. Zapier Make Workato Microsoft Power Automate or native platform connectors).
• 2 years of experience in data mapping data modeling or defining source-of-truth rules and ETL workflows across multiple systems.
• Demonstrated success in leading cross-functional system implementation projects or tech stack migrations.
• Experience translating business requirements into technical specifications and managing stakeholder expectations.
• Comfortable working in rapidly changing growing organizations with competing priorities and resource constraints.

• Bachelors degree in Computer Science Information Technology Business Administration or related field OR Equivalent work experience required
• HubSpot Certified Administrator or equivalent CRM platform certification (required or must obtain within 6 months of hire).
• Microsoft 365 Fundamentals (MS-900) or higher certification (preferred).
• Integration Platform or API certification (e.g. Zapier Make Workato; preferred).
• Project Management Professional (PMP) or Certified ScrumMaster (CSM) (preferred).
• ISO 9001:2015 or CMMI awareness

• Advanced proficiency with HubSpot Smartsheet SharePoint and Teams environments.
• Experience with container platforms (Docker Kubernetes).
• Experience with REST APIs JSON and basic scripting or automation logic.
• Familiarity with data profiling data quality tools and basic SQL or query languages.
• Knowledge of cloud infrastructure concepts (Azure AWS or Google Cloud)
• Comfort with Visio Lucidchart or similar tools for documenting integrations and data flows.

• Strong problem-solving and root-cause analysis skills.
• Ability to understand go-to-market sales delivery and operations processes and pain points.
• Data-driven decision-making and comfort with metrics KPIs and reporting.
• Ability to prioritize competing demands and manage multiple projects concurrently.

• Excellent verbal and written communication; ability to explain technical concepts to non-technical stakeholders.
• Strong collaboration and cross-functional partnership skills.
• Change leadership and comfort with organizational adoption and training.
• Curiosity and continuous learning mindset; comfort with new tools and platforms.
• Project management fundamentals: experience with Agile methodologies is a plus.
• Preferred Qualifications
• Experience in professional services government contracting or engineering services industries.
• Experience with advanced automation
• Experience with Govly or similar government compliance platforms.

Required Experience:

IC