Freelance Director, Experience Strategy

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

RAPP Dallas is looking for a Freelance - Director Experience Strategy to join our award-winning Experience Strategy team.

WHO WE ARE:

We are RAPP world leaders in activating growth with precision and empathy at scale.

As aglobal next-generation precision marketing agencywe leveragedata creativity technology and empathyto foster client champion individuality in the marketing solutions we create and in our workplace. We fight for solutions that adapt to the individuals needs beliefs behaviors and aspirations.

We foster an inclusive workplace that emphasizes personal well-being.

HOW WE DO IT:

At RAPP our fearless superconnectors help tocreate value from personal brand experiences by focusing on three key areas: connected data connected content and connected decisioning.

Our data analysts identify who that person is our strategists understand what they want and our award-winning technologists and creatives know how to deliver it ensuring were able to activate authentic customer connections for our clients.

Part of Omnicoms Precision Marketing Group RAPP is comprised of 2000 creatives technologists strategists and data and marketing scientists across 15 global markets.

YOUR ROLE:

The Director of Experience Strategy role will provide senior-level strategic leadership across client-facing CRM initiatives and internal transformation efforts. This role is responsible for advancing high-level business objectives shaping experience-led CRM programs and serving as a senior strategic partner to clients and internal leadership. This role requires strong presence strategic judgment and the ability to operate across disciplines to guide complex initiatives as well as oversight of high-quality day-to-day execution by the team they lead.

YOUR RESPONSIBILITIES:

Lead experience strategy across priority CRM initiatives with a focus on lifecycle planning customer value and long-term program design
Provide strategic leadership and guidance to the Experience Strategy team ensuring continuity and quality across BAU workstreams.
Act as a senior client-facing strategic representative providing thought leadership and trusted counsel to executive stakeholders
Partner closely with strategy leadership account teams data technology and creative partners to guide multi-disciplinary CRM programs
Translate business goals into experience-led CRM frameworks roadmaps and strategic narratives
Guide internal and client teams through ambiguity aligning stakeholders around shared objectives and strategic direction
Identify opportunities for CRM transformation including measurement frameworks and experience optimization
Ensure strategic rigor clarity and consistency across workstreams while leveraging existing BAU execution support
Upload and model customer-centric thinking across all strategic recommendations and decisions

REQUIRED SKILLS:

Bachelors Degree
Minimum 8 years in CRM and/or lifecycle-based experience strategy within complex or regulated environments (preferred)
Ability to advise and build credibility with senior client and internal stakeholders
Strong systems thinking connecting customer experience data technology and business outcomes
Proven ability to mentor senior strategists and uphold quality across ongoing workstreams
Excellent strategic communication and storytelling skills for executive audiences
Comfort operating in ambiguity while guiding teams toward clarity and alignment

Our Hybrid Work Model:

RAPPs current hybrid model is designed to enable in-person connections and collaboration that is core to our culture while also supporting flexibility for all employees. As such we have the option to work from home two days per week if wed like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance 401(k) stock options Healthcare & Dependent Flexible Spending Accounts vacation sick and personal days and positive activism days paid parental leave and disability benefits. For more information regarding Omnicom benefits please visit . A reasonable estimate of the salary for this role at the time of posting is $95/hr. This range is specific to Dallas and multiple factors are considered in making compensation decisions including but not limited to: skill set experience and training certifications; etc. This is an exempt position. If your requirements fall outside of this range you are still welcome to apply.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Required Experience:

Director

RAPP Dallas is looking for a Freelance - Director Experience Strategy to join our award-winning Experience Strategy team.WHO WE ARE:We are RAPP world leaders in activating growth with precision and empathy at scale.As aglobal next-generation precision marketing agencywe leveragedata creativity tech...