Digital Workplace Solutions Architect Third Line Support
Share
Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies in-depth regulatory know-how manufacturing and process development help our customers to safeguard nutrition health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition Home & Personal Care Professional Hygiene Paints & Coatings and Wood Protection.
With customers in more than 100 countries the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland) Arxada employs 3200 associates across 24 production sites and 14 R&D centers all committed to our customers success.
As a Digital Workplace Solutions Architect based in Mumbai you will be responsible for designing implementing and supporting digital workplace solutions. Acts as the technical expert for escalated support issues (third line) ensuring robust scalable and secure digital environments.
Essential Job Functions:
- Solution Architecture
- Design and develop digital workplace solutions (e.g. Microsoft 365 Intune SharePoint Teams collaboration platforms)
- Translate business requirements into technical specifications and solution designs
- Lead technical workshops and stakeholder meetings to gather requirements and present solutions
- Ensure solutions are scalable secure and aligned with industry best practices
- Third Line Support
- Provide expert-level troubleshooting and resolution for complex technical issues escalated from first- and second-line support
- Perform root cause analysis and implement long-term fixes
- Liaise with vendors and external partners for advanced issue resolution
- Document solutions fixes and technical procedures for knowledge sharing
- Implementation & Integration
- Oversee deployment and integration of digital workplace technologies
- Develop and maintain automation scripts and tools to streamline operations
- Ensure seamless integration with existing systems and platforms
- Continuous Improvement
- Monitor system performance and proactively identify areas for improvement
- Stay up to date with emerging technologies and recommend enhancements
- Contribute to the development of digital workplace strategy and roadmap
- Strong reporting skills including the creation and maintenance of dashboards as well as defining and tracking KPIs and metrics to measure department productivity
- Security & Compliance
- Ensure solutions comply with organizational security policies and regulatory requirements
- Implement and maintain security controls and monitoring
- Collaboration & Training
- Provide technical guidance and mentorship to junior team members
- Deliver training and documentation to end-users and support teams
Qualifications & Experience:
- Proven experience in digital workplace architecture and third line support
- Strong knowledge of Microsoft 365 Intune SharePoint Teams and related technologies
- Expertise in troubleshooting complex technical issues
- Experience with automation (PowerShell scripting runbooks API management etc.)
- Excellent communication and stakeholder management skills
- Understanding of security compliance and governance in digital environments
Arxada has world class offering in two distinct areas:
Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene Home & Personal Care Wood Protection Paints & Coatings and Material Protection.
Nutrition Care & Environmental (NCE) meanwhile provides materials used to manufacture composites for electronics aerospace and other markets as well as vitamins and nutritional ingredients chemicals and performance intermediates and raw materials for a wide range of high-performance applications.
Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a qualified individual with disability protected veteran status or any other characteristic protected by law.
#LI-BR1
IN02Required Experience:
Staff IC
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
For more than 80 years, Arxada has led the market in the delivery of trusted, innovative wood preservative technologies for residential and industrial applications.
