About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time driving efficiency and agility.

Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fast-changing world. Learn how Workato helps businesses of all sizes achieve more at .

Why join us

Ultimately Workato believes in fostering a flexible trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But we also believe in balancing productivity with self-care. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley please submit an application. We look forward to getting to know you!

Also feel free to check out why:

• Business Insider named us an enterprise startup to bet your career on

• Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area and 96th in North America

• Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an experienced Forward Deployed Engineer to join our Forward Deployed Engineering this role you will be responsible for designing developing and deploying advanced AI Agentic Solutions that exhibit autonomous proactive and adaptive behaviors. This role requires a deep understanding of AI/ML technologies integration automation experience and solution architecture combined with strong problem-solving skills and the ability to collaborate across multidisciplinary teams.

Workato has a positive diverse and collaborative culturewe look for people who are curious inventive smart hardworking and work to be a little better every day. Workato has also been recognized amongst the Top 47 Enterprise Startups to Bet Your Career On in 2020 the Hottest 13 Productivity Software Startups to Watch in 2020! and the Top 15 Startups helping even non-programmers build simple apps ahead of an expected software developer shortage by Business Insider.

In this role you will also be responsible for:

• Implement agent-based AI solutions using the Workato Agentic AI platform

• Implement intelligent autonomous and efficient agentic AI workflows that utilize multi-agent collaboration orchestration and the automation capabilities provided by the Workato platform

• Implement and deploy Retrieval-Augmented Generation (RAG) systems using Workatos Agentic AI capabilities leveraging its connectors workflows and recipes to enable context-aware grounded and real-time responses from large language models (LLMs)

• Develop advanced prompting memory management and behavior-planning techniques to enable LLMs and agents to reliably author and execute complex workflows

• Act as a technical solutions expert with strong aptitude in troubleshooting and analyzing AI-driven architectures including scalable RAG pipelines and agent frameworks built using the Workato Agentic AI platform

• Develop and maintain robust scalable AI-powered IT workflows with agent-based decision-making dynamic retrieval mechanisms and seamless integration using the Workato Agentic AI platform

• Continuously monitor and improve AI system performance ensuring efficiency and reliability

• Work closely with customers to understand use cases and deliver tailored scalable agentic AI and RAG-based solutions using the Workato Agentic AI platform while prioritizing exceptional customer service to ensure alignment with both technical and business needs as well as satisfaction and successful implementation

• Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks ensuring smooth and seamless deployment

• Contribute to internal process improvements and promote knowledge sharing by adding to Workatos knowledge base

• Play an instrumental role in all phases of product development from ideation to implementation contributing valuable insights and expertise

• Assist the Product Manager in creating technical and design specifications ensuring alignment with product goals and user needs

• Leverage strong communication skills to effectively translate complex technical concepts into accessible insights for non-technical audiences

Requirements

Qualifications / Experience / Technical Skills

• BTech/BE or higher technical education in Computer Science Artificial Intelligence Machine Learning or a related field

• A total of 4 years of relevant experience in design development and implementation with at least 1 year of experience in Workato is a must

• Proven experience in AI engineering with a focus on agent-based systems

• Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations

• Knowledge of implementing integration projects is essential. Hands-on experience with automation technologies middleware integration architecture patterns web services technologies enterprise messaging patterns APIs SOA ESB BPM SDKs and databases

• Experience working with integration platforms such as Workato TIBCO Dell Boomi MuleSoft or other integration/automation tools is a plus. Experience with cloud technologiesiPaaS SaaS applications and cloud infrastructureis also a plus

• Strong working knowledge of APIsRESTful SOAP/XML. Solid understanding of data structuresJSON. Sound knowledge of any RDBMS/NoSQL

• Hands-on experience with any of the following: Java Python or Ruby

• Technical background or a solid understanding of technology and industry trends especially in the app integration space

• Experience working with cloud business apps like Workday NetSuite Salesforce ServiceNow Marketo is a plus

• Good knowledge of Microservices or API-based integration architecture event-driven architecture and process automation via BPM or RPA is a plus

Soft Skills / Personal Characteristics

• Strong collaboration skills ability to adapt to a dynamic startup environment with a passion for making an impact

• Strong critical thinking analytical skills with an entrepreneurial and proactive mindset

• Ability to effectively prioritize tasks and manage time even under high-pressure situations

• Strong written and oral communication skills in English with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research and synthesize ideas information and options quickly

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

(REQ ID: 2447)