Customer AI architect (post-sales) (US)

About WRITER

WRITER is where the worlds leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And were proving its possible through powerful trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITERs end-to-end platform hundreds of companies like Mars Marriott Uber and Vanguard are building and deploying AI agents that are grounded in their companys data and fueled by WRITERs enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest Radical Ventures and ICONIQ Growth WRITER is rapidly cementing its position as the leader in enterprise generative AI.

Founded in 2020 with office hubs in San Francisco New York City Austin Chicago and London our team thinks big and moves fast and were looking for smart hardworking builders and scalers to join us on our journey to create a better future of work with AI.

About the role

As a customer AI architect at WRITER youll be at the forefront of expanding human capacity through superintelligence. This isnt just a technical role; its a deeply influential one where youll partner directly with our leading enterprise customers. Your expertise will be crucial in uncovering their unique business challenges and architecting AI-powered solutions that leverage our powerful platform and enterprise-grade LLMs. Youll transform complex needs into tangible high-impact applications creating champions and driving tangible business results. Your builders mentality and passion for bringing cutting-edge AI into the hands of real users will directly shape the future of work for some of the worlds largest companies.

This is a critical role that directly impacts our customers success and product evolution. Youll contribute significantly to WRITERs mission working with a dynamic team to push the boundaries of whats possible with generative AI.

This is a hybrid role based out of our San Francisco or New York City hubs or remote within the US. Youll initially report to our VP of technical delivery.

What youll do

• Partner deeply with enterprise customers to identify strategic AI use cases validating technical feasibility and owning the end-to-end implementation of tailored solutions

• Architect and deliver custom applications templates and integrations leveraging WRITERs platform APIs and Knowledge Graph capabilities to solve complex business challenges

• Translate intricate technical concepts and platform capabilities into clear prescriptive solution recommendations guiding customers through the generative AI landscape

• Collaborate relentlessly with internal Product and Engineering teams providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation

• Drive down customer time-to-value by developing scalable processes robust documentation and efficient workflows for technical integrations

• Champion the successful adoption and expansion of WRITERs AI solutions within customer accounts ensuring maximum impact and return on investment

What you need

• Over 5 years of hands-on experience in technical SaaS roles with at least 3 years specifically in solutions architecture technical consulting or technical account management

• Deep technical fluency in Python and extensive experience leveraging APIs especially in designing sophisticated prompts and understanding linguistic principles for AI applications

• Proven track record of architecting and delivering complex technical solutions for Fortune 500 enterprises in a fast-paced high-growth B2B SaaS environment

• Exceptional communication and executive presence capable of simplifying complex AI concepts for diverse audiences from technical teams to C-suite leadership

• A true builders mindset with a passion for emerging technologies always eager to experiment learn and iterate in the rapidly evolving world of generative AI

• A relentless drive to Connect with customers and internal teams Challenge the status status quo with innovative solutions and Own the successful outcomes for our most strategic accounts

Benefits & perks (US Full-time employees)

• Generous PTO plus company holidays

• Medical dental and vision coverage for you and your family

• Paid parental leave for all parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Wellness stipend for gym massage/chiropractor personal training etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation company stock options and 401k

WRITER is an equal-opportunity employer and is committed to diversity. We dont make hiring or employment decisions based on race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other basis protected by applicable local state or federal law. Under the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

By submitting your application on the application page you acknowledge and agree to WRITERs Global Candidate Privacy Notice.

Required Experience:

Staff IC