Platform Engineer, Specialist
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Why Join Us
What You Will Do
Engineering and Architecture
- Build and improve enterprise voice capabilities using Microsoft Teams Voice or Genesys Cloud
- Design and maintain call routing dial plans and Ribbon SBC configurations
- Connect our platforms with CRM systems ServiceNow AWS services and carrier networks
- Support cloud migration and modernization projects including Operator Connect or AWS based workloads
- Work with routing logic such as toll-free routing PSX policy routing and SIPREC where relevant
- In-depth knowledge of Microsoft Teams voice capabilities including Direct Routing Calling Plans Audio Conferencing and Phone System.
- Have AWS background with the knowledge of deploying apps using CI/CD pipeline and GitHub.
Operations and Support
- Manage Teams Phone System Genesys Cloud settings SIP trunks and Ribbon SBC environments
- Monitor call quality system health and performance and respond to issues quickly
- Troubleshoot SIP RTP carrier connectivity and end to end call flows
- Help ensure the stability reliability and security of our voice and contact center platforms
- Assist with SBC lifecycle tasks such as certificates firmware backups and configuration standards
Collaboration and Delivery
- Work closely with IT teams business partners vendors and carriers
- Participate in incident response and planned changes
- Maintain documentation of call flows SBC topology routing diagrams and operational processes
- Share knowledge and contribute to team standards and best practices
What You Bring
Required Experience
- A bachelors degree in a related field or equivalent professional experience
- Minimum of five years related work experience (Enterprise Telephony Contact Center Solutions or Unified Communications preferred).
Technical Skills
- Direct Routing
- Phone System Calling Plans Audio Conferencing
- SIP trunking and SBC integration including Ribbon or AudioCodes
- Routing dial plans and QoS
- Architect flows and omnichannel routing
- SIP trunking toll free management and carrier routing
- Integrations with CRMs ServiceNow AWS or external services
- Strong understanding of SIP RTP TCP IP DNS
- Experience building and troubleshooting Ribbon SBC policies routes and trunks
- Familiarity with PSX SIPREC and carrier failover strategies
- Experience working with carriers and large-scale routing
- PowerShell Python and API based automation
- Exposure to cloud telephony hybrid voice architectures and operational dashboards
Soft Skills
- Clear communication and a collaborative approach
- A curious and adaptable mindset
- Strong problem-solving skills and attention to detail
Preferred but Not Required
- Certifications in Microsoft Teams Voice Genesys Cloud networking cloud or security
- Hands on experience with Ribbon SBC advanced features or migration programs such as RAMP to AWS
- Experience with SBC routing logic cloud migration dashboards or script-based automation
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard we dont just have a missionwere on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Search the latest roles and opportunities at Vanguard. Apply today to join our industry-leading crew.
