Mondloch Place Residential Coordinator (Sat-Sun, 5pm-1am)

Title:ResidentialCoordinator

Level:Coordinator

Department:MondlochPlace

Reports to:Operations Manager

Pay Rate:$20/hr

Location:Alexandria VA

FLSA Status:Non-Exempt

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organizations inception we have adapted and grown to meet community needs all while working in partnership with government and private partners and community members. Today Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic the last year our compassionate team of individuals changed the lives of nearly 2000 individuals half of which were children. Our Culture is built from our Core Values of Inclusivity Collaboration Accountability Respect and Empowerment (iC.A.R.E.)

About the Role:

The Residential Coordinator provides essential 24-hour awake coverage andsupervision of20 efficiency style apartment units for single Residential Coordinatoractsas the first point of contact for client needs and support. This position is responsible for crisis intervention facilities management ensuring the safe and efficient operation of the front desk and maintaining a positive living environment within the shelter. The residential coordinator will ensure the safety of shelter residents and the property of Shelter House.

How you will contribute:

• Ensure the safe functioning of the shelter and maintain a safe environment for clients. Monitor visitor check-in and front desk calls and inquiries

• Perform rounds and monitor the outside and inside of the building grounds

• Update the daily log by documenting all interactions with clients and any other significant events in the shelter

• Work closely with case managers to support and reinforce the clients service plan and maintain ongoing communication regarding client progress

• Complete efficient shift exchange with incoming/ outgoing staff and report on the days activitiesin order tomaintain consistency throughout the day

• Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice

• Evaluate and provide for basic needs of shelter clients while on shift. Distribute household items toiletries and other items to clients as needed.

• Perform residential cleaning including light touch-ups and washing shelter linens

• Organize and restock household supplies toiletries linens towels and donations

• Perform unit inspections

• Maintain the dignity and confidentiality of all clients during service delivery

• Maintain current knowledge and ability to administer emergency procedures to include building evacuation health emergencies and safety management

• Accept donations and support volunteer programs and events in the shelter

• Participate in staff meetings and staff training as directed

• Ensure compliance with all agency policies and best practices

• Proficiently utilize Google Suites applications (email calendar drive docsetc) as a part of day-to-day work requirements

• Serve as emergency personnel and must report to work as scheduled regardless of circumstances (inclement weather highway congestionetc)

• Proficiently utilize Microsoft products as a part of day-to-day work requirements.

• Exemplify the Shelter House core values of (iCARE);Inclusivity Collaboration Accountability Respect and Empowerment

• Perform other duties deemed necessary to support the program and agency

About You:

Required:

• A high school diploma or GED

• 2 years of experience inhuman servicesfieldi.e. mental health substance abusehomelessand domestic violence

• Ability to build strong working relationships with clients and team members

• Strong verbal and written communication skills

• Willingness to work evenings and weekends when needed

Preferred:

• A bachelors in human services/ related field

• 1 year of experience in customer service

• Experience working in programs serving homeless families

• Experience working in a residential environment

• Current CPR/ First aid certification

Physical Requirements:

• Annual TB Test is required

• Ability to sit or stand for long periods

• Ability to lift itemsweighing10-20 pounds

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employmentopportunityto allemployees and applicants. All employment-related decisions will be made and carried out without regard to race color religion national origin ancestry citizenship age (over 40) sex marital status pregnancy sexual orientation gender identity veteran status disability unrelated to the individuals ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job and to employees with respect to their observance of their religious beliefs in accordance with applicable law. Any job applicant or employee who would like or needsan accommodationmay requestan accommodationby contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy which prohibits the unlawful manufacture sale distribution dispensation possession or use of controlled substances or marijuana in the workplace. Additionally all subcontracts and purchase orders over $10000 must include provisions ensuring a drug-free workplace.

Required Experience:

IC