Associate Multilingual Secure Certificate Services I

Location Details: Arizona - United States Iasi - Romania Nottingham United Kingdom

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely.

This is a hybrid position. Youll divide your time between working remotely from your home and an office so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

This position is not eligible to be performed in Alaska California Colorado Hawaii Illinois Louisiana Massachusetts Mississippi New Hampshire New Jersey New York North Dakota Oregon Virginia the Virgin Islands Washington or the metro cities of Austin TX and Washington D.C.

What youll get to do...

The Secure Certificate Services department is the voice behind SSL Certificates being issued by GoDaddy and Starfield Technologies. Were looking for an Associate for the Secure Certificate Services department at GoDaddy who is passionate about building brilliant customer service experiences for our customers. As an Associate you will gain knowledge of the certificate validation process while assisting both internal and external customers with the validation and installation of certificates. You can be an integral part in making GoDaddy the #1 SSL provider in the world.

• Research components of all types of SSL certificate requests to obtain the proofs required to issue the certificate and assure secure repository of relevant data/documentation that meets company requirements for auditing and review
• Review customer documents to determine validity and applicability to the certificate requests
• Lead customers through the request and validation process required to issue their SSL certificates with the ability to explain SSL certificate policies and procedures to customers in a clear and positive manner via calls chats and emails
• Be a certificate product expert synthesizing insights from the market with customers needs and policy requirements
• Maintain department goals and performance standards
• Be confident in phone and chat with both internal and external customers

Your experience should include...

• Multi-lingual required. Fluent in English & Spanish
• Outstanding written and verbal communications skills be detail oriented and a self-starter
• Enjoy working in a fast-paced high-output time sensitive environment
• Excellent organizational prioritization and multitasking skills with a high attention to detail

You might also have...

• Fluent in Portuguese French or German

• Track-record of delivering results and increasing responsibility in a fast-paced fluid environment

• Knowledge of SSL product and industry as well as PKI processes and terminology is helpful

Weve got your back...We offer a range of total rewards that may include paid time off retirement savings (e.g. 401k pension schemes) bonus/incentive eligibility equity grants participation in our employee stock purchase plan competitive health benefits and other family-friendly benefits including parental leave. GoDaddys benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle No problem. We love entrepreneurs! Most importantly come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online making opportunity more inclusive for all. GoDaddy is the place people come to name their idea build a professional website attract customers sell their products and services and manage their work. Our mission is to give our customers the tools insights and people to transform their ideas and personal initiative into success. To learn more about the company visit About Us.

At GoDaddy we know diverse teams build better productsperiod. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas experiences and perspectives. But we also know thats not enough to build true equity and belonging in our communities. Thats why we prioritize integrating diversity equity inclusion and belonging principles into the core of how we work every dayfocusing not only on our employee experience but also our customer experience and operations. Its the best way to serve our mission of empowering entrepreneurs everywhere and making opportunity more inclusive for all. To read more about these commitments as well as our representation and pay equity data check out our Diversity and Pay Parity annual report which can befound on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful please reach out to .

Colorado Residents:In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesnt accept unsolicited resumes from recruiters or employment agencies.