Head of Professional Services

The Technical Success and Professional Services teams are responsible for ensuring the safe and effective deployment of Generative AI applications for our customers. We are the enterprise transformation engine responsible for turning frontier AI into secure scalable real-world business impact and enterprise level transformation for our customers. We act as a trusted advisor and thought partner for our customers working to build an effective backlog of GenAI use cases for their industry and drive them to production through strong technical guidance and services. The team partners across industries and global markets to help the worlds most sophisticated enterprises and the most innovative startups deploy OpenAIs models products and platform securely responsibly and at scale.

We work deeply with Product Research Engineering and GTM to design and deliver high-impact solutions that enable customers not just to adopt AI products but to truly transform their business with frontier AI.

About the role

We are seeking a senior executive to build scale and lead OpenAIs global Professional Services organization. This is a high-visibility commercial and operational leadership role responsible for architecting our Professional Services approach from early customer engagement to enterprise-grade deployment and long-term adoption. This role combines strategic leadership with technical depth and commercial acumen - youll lead a world-class team of technical experts and will be responsible for building delivery excellence defining engagement standards and shaping how OpenAI partners with customers so that enterprises accelerate adoption and create lasting value.

This leader will ultimately be responsible for building delivery excellence defining engagement standards and shaping how OpenAI partners with customers to bring generative AI into production.

In this role youll:

• Build and scale a world-class global services organization

• Define and own OpenAIs global Professional Services strategy including deployment motions engagement models partner-led delivery and international scaling.

• Cultivate deep trusted relationships with C-suite and senior customer leaders (e.g. CIO/CTO/CISO and business executives) and serve as an executive sponsor for OpenAIs most complex high impact implementations.

• Lead full-cycle delivery

• Partner closely with Product and Engineering to shape OpenAIs enterprise readiness and deployment roadmap ensuring delivery learnings inform product capabilities while aligning with safety and mission principles.

• Establish engagement model and delivery frameworks for complex AI programs.

• Develop compelling narratives executive readouts and enablement that guide customers through responsible adoption change management and operating model design for AI at scale.

• Build scalable systems methodologies playbooks and measurement frameworks to ensure predictable delivery performance (e.g. time-to-value quality utilization and services margin).

• Recruit develop and lead a high-performing global team of services leaders; set a high-bar culture of customer impact rigor and operational excellence.
  

Were seeking someone with experience including:

• Have 15 years of senior leadership experience in Professional Services enterprise delivery consulting or customer transformation at scaled technology companies. Critically candidates should have experience guiding organization wide enterprise transformation (not just selling products).

• Have a track record of engaging directly with CIO/CTO/CISO and C suite stakeholders to deliver complex multi workstream high stakes enterprise programs with measurable outcomes.

• Are deeply fluent in enterprise delivery realities; security and privacy requirements data governance integration patterns procurement and change management and can navigate technical and executive audiences seamlessly.

• Bring strong executive presence and exceptional communication skills with comfort representing OpenAI with senior customer leaders and at industry forums.

• Have experience building and leading global teams and (ideally) hybrid delivery models that combine direct services and partner ecosystems.

• Can translate ambiguous first of its kind AI capabilities into clear deployment plans customer operating models and repeatable value propositions.

• Operate with high horsepower strategic clarity strong judgment and the ability to ruthlessly prioritize in a fast-changing environment.

• Care deeply about deploying AI in ways that advance safe human-centered outcomes and earn long-term customer trust.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

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Director