Senior AI Engineer

Role OVO-View

Team: ML Engineering

Location: Hub Based - Hybrid for all

Salary banding: 64000 - 92000

Experience:Expert

Working pattern: Full-Time

Reporting to: Delivery & Growth Lead

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Cross-collaboration. Ownership. Explore.

Top 3 qualities for this role: Adaptability communication attention to detail

Where youll work:

Depending on the needs of your business area we expect hub based people to be in the office at least once a week and to go to OVO Connection events in-person.

Youll be assigned to the closest one of our three hub offices Bristol Glasgow or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop is designed to inspire people help them connect and bring big ideas to life.

Everyone belongs at OVO:

At OVO we are on a mission to solve one of humanitys biggest challenges the climate crisis. And we know it takes all of us to change the world. Thats why we need diverse people from all abilities gender identities ethnicities ages sexual orientations life experiences and backgrounds to join us.

Teamworking for the planet:

Everything we do here spins around Plan Zero. So naturally the team youll be joining plays a gigantic role in making that happen. Heres how:

We are building AI solutions in production at scale. Our mission is to put AI at the heart of OVOs operations. We are using AI to drive hyper-personalised experiences and to help our advisors to spend time with customers who need them the most. Whether we are tackling climate change or another complex challenge we aim to make a difference. Be part of this transformative journey with us.

This role in a nutshell:

As a Senior AI Engineer in our team your role will be instrumental in developing and scaling our contact centre AI solution. You will work as an AI Engineer in a cross functional team.

Your expertise will drive the delivery of innovative AI-powered features ensuring OVO Energy remains a leader in providing seamless and tailored experiences for our customers. This role is an opportunity to leverage AI for a sustainable future while pushing the boundaries of technology.

Your key outcomes will be:

• Working closely within a cross-functional product team of Data Scientists Software Engineers and Data Engineers to build and scale our contact centre AI solution as the dedicated AI Engineer.
• Building Agentic AI solutions in production. Developing and maintaining the training evaluation deployment and operations of AI Agents. This includes tool calling Retrieval-Augmented Generation (RAG) fine-tuning and other usage of large language models (LLMs).
• Work with data scientists to design and implement feedback loops online and offline evaluation methods and A/B testing for continuous model improvement.
• Own the observability cost management performance training and evaluation of models to ensure reliable and efficient deployments.
• Bring AI expertise to shape our target architecture design pipelines and help define robust development processes.

Systems: GCP (BigQuery Cloud Composer DataForm VertexAI etc) GitHub Python

Youll be a successful Senior AI Engineer here at OVO if you

• Demonstrated experience with deploying production-grade AI inferences with rigorous standards for scalability reliability and monitoring
• Experience in repeatable cloud infrastructure provisioning configuration management across the AIOps architecture (including CI/CD pipelines) and database systems
• Fluency in Python SQL and Terraform
• Strong understanding of software testing and continuous integration
• Proven ability to deliver high-quality data and software engineering projects end-to-end translating into true commercial impact within a business
• Excellent presentation and communication skills - able to articulate results clearly and concisely to senior stakeholders
• Ability to consult with and sometimes challenge teams of differing levels of data engineering knowledge
• Background in software engineering with experience working as a dedicated AI Engineer in a collaborative team

Youll stand out if you have:

• Experience within the energy sector or contact centre operations
• Commercial experience deploying and monitoring customer-facing Generative AI models (LLMs).
• Familiarity with Agentic AI for autonomous applications.

Lets talk about whats in it for you:

Well pay you between 64000 - 92000 depending on your specific skills and experience.

We keep our pay ranges broad on purpose to give us and you flexibility to match your experience to our zero carbon mission.

Youll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVOand theres flex pay. Well give you 9% Flex Pay on top of your salary 4% of this is auto enrolled into your pension and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits including our green benefits which weve put at the heart of our offering add to your pension or even take it as cash.

Heres a taster of whats on offer:

For starters youll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level critical illness cover life assurance health assessments and more

For your wellbeing
With gym membership travel insurance workplace ISA will writing services dental insurance and more

For your lifestyle
With extra holiday buying discount dining home & tech loans and supporting your favourite charities with give-as-you-earn donations

For your home
Get up to 400 towards any OVO Energy plan plus great discounts on solar smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people we need to listen to each others experiences and find ways to build a truly inclusive and diverse workplace. As part of this we have 8 Belonging Networks at OVO. Led by our people for our people - so when you join OVO you can play a part - big or small - with any of the Networks. Its up to you.

Oh and one last thing...

Wed be thrilled if you tick off all our boxes yet we also believe its just as important we tick off all of yours. And if you think you have most of what were looking for but not every single thing go ahead and hit apply. Wed still love to hear from you!

If you have any additional requirements theres a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.

Required Experience:

Senior IC