E-Commerce Project & Tech Delivery Manager

Mur-chol-uh-jee The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel headwear drinkware gifts and accessories.

Merchology is seeking a highly technical execution-focused eComm Technology Project & Delivery Manager to own both the delivery of ecommerce-related technology initiatives and the day-to-day operational stability of our ecommerce platform. Reporting to the VP of Technology and Information Systems this role is accountable for ensuring projects are delivered on time and within budget while also maintaining reliable accurate and uninterrupted ecommerce operations.

This is a hands-on individual contributor role. Success is defined by predictable delivery platform stability and operational excellence.

PRIMARY RESPONSIBILITIES

Technology Project & Delivery Ownership
Own the full lifecycle of ecommerce and supporting technology projects from intake through post-launch stabilization.
Define project scope success criteria schedules budgets and delivery plans.
Develop detailed work plans technical estimates timelines and dependencies.
Enforce disciplined execution change control and delivery standards.
Actively monitor milestones risks and dependencies driving issues to resolution.

Ecommerce Platform Operations (Day-to-Day Ownership)
Own the daily stability and performance of the ecommerce platform.
Support promotions site updates and configuration changes to ensure accurate execution.
Identify troubleshoot and resolve operational issues across ecommerce and third-party integrations.
Serve as the primary escalation point for ecommerce platform incidents impacting customers or operations

Execution & Delivery
Lead hybrid project rhythms including planning tracking and retrospectives.
Manage vendor deliverables statements of work contract commitments and performance.
Identify and resolve technical risks dependencies and roadblocks quickly.
Maintain strict change-control processes and ensure all changes align with timeline and budget.
Coordinate system testing UAT cycles defect triage and go-live activities.
Ensure smooth production cutover and hypercare.

Technical & Integration Oversight
Apply deep technical knowledge to evaluate architecture alignment and implementation feasibility.
Oversee API-based integrations middleware and data flows across the ecommerce ecosystem.
Ensure operational readiness data integrity and system reliability for all releases and launches.
Partner with IT engineering and vendors to validate technical designs and execution plans.

Operational Risk & Stability Management
Balance project delivery with platform stability and operational continuity.
Ensure changes are tested documented and deployed with minimal disruption.
Support incident analysis root cause documentation and continuous improvement efforts.

Stakeholder Communication & Coordination
Act as the primary point of contact for ecommerce delivery and operational issues.
Communicate project status risks operational issues and tradeoffs to stakeholders.
Partner closely with Merchandising Marketing Operations IT and external vendors.
Maintain clear documentation of processes decisions and system behavior.

REQUIRED QUALIFICATIONS

Bachelors degree in technology Business Information Systems or related field.

5 years of proven experience managing complex technical projects ideally E-commerce platform implementations or multi-system integrations.

Strong technical background with a deep understanding of E-commerce platforms (Shopify Magento BigCommerce Salesforce Commerce Cloud etc.).

Hands-on experience with systems integrations involving ERP WMS OMS CRM or middleware/API platforms. Demonstrated success delivering projects on time within budget and aligned to defined scope.

Experience managing cross-functional teams and external technical vendors or implementation partners.

Strong proficiency in technical documentation requirements gathering data mapping and workflow design.

Excellent analytical problem-solving and risk-management skills.

Proactive detail-oriented and comfortable managing ambiguity in a fast-paced environment.

Demonstrated leadership with the ability to drive accountability and maintain clear communication across all stakeholders.

Ability to translate between business requirements and technical solutions.

High sense of urgency and attention to detail

NICE TO HAVE SKILLS

Familiarity with APIs middleware platforms ETL tools or integration frameworks.

Working knowledge of Shopify Liquid HTML/CSS or related front-end templating languages.

Experience with project management methodologies (Agile Scrum Hybrid) and related tools (Jira Confluence Smartsheet).

Understanding of E-commerce analytics performance monitoring SEO or site optimization best practices.

PMP CSM or comparable certification.

WHAT WE OFFER

In addition to an outstanding creative culture authentically nice people and interesting work we have:

• Generous PTO (18 days per year)
• 8 company-paid holidays
• Hybrid work schedule for select departments
• 40 hours of paid volunteer time
• 401(k) with match
• Medical and dental insurance options FSA HSA (with HSA company match) Critical Illness and Hospital Indemnity Insurance options
• Company-paid life insurance
• Company-sponsored social events
• Premium brand partner discounts
• Employee-led Committees