Unemployment Insurance Representative 1 Bilingual Underfill

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

This position will be located in the Las Vegas office of the Department of Employment Training and Rehabilitation. This position will be underfilling the Unemployment Insurance Representative 2. Incumbents will work as Claims Examiners and Collectors in a call center environment. They will answer calls from people wishing to file unemployment insurance claims. Incumbents receive and process initial obstructed and extended claims and overpayments for unemployment insurance benefits; interview claimants to verify the accuracy of claims information entered in the telephone queue and computer database and wages reported by employers; solicit monetary and non-monetary information necessary to determine eligibility and the type of claim to be filed; identify potential issues which may result in disqualification of benefits; document required information in the claimants computer file; calculate and advise claimants of options available for collecting benefits and of benefit rights and eligibility obligations; respond to inquiries from employers and claimants in accordance with statutory requirements; and refer claimants to other services available in the community and agency for training job search assistance and social services. Collectors will assist with collections of overpayments set up payment plans and aid the department in recovery of funds. Collectors advise claimants of overpayments work with ESD Legal to complete civil judgement paperwork including judgements for pay garnishments review bankruptcies and other collections activities.

Unemployment Insurance Representatives process all aspects and types of unemployment insurance claims including regular unemployment insurance federal worker ex-military combined wage interstate Trade Readjustment Act obstructed claims employer charging and provide other related services such as quality assurance and overpayment investigation and collection. Positions allocated to this series typically specialize in one area of service delivery but must have knowledge of all areas of unemployment insurance regulations policies procedures and processes.

In order to be reallocated from one level in the series to a higher level an incumbent must spend the preponderance of time performing higher-level duties. Some incumbents may perform one or two higher-level duties but this does not provide the basis for reallocation to the higher level. The duty statements listed are intended to be representative of the level but all classification factors must be considered in relation to the duties assigned to a position in order to determine the appropriate classification.

Incumbents at this level work under close supervision and receive classroom and on-the-job training in the receipt and processing of all types of initial and ongoing unemployment insurance claims. One year of experience as an Unemployment Insurance Representative I in Nevada State service provides for semi-automatic progression to the next level with the approval of the appointing authority.

Graduation from high school or equivalent education and two years of experience which included reading and applying written policies procedures and instructions; performing basic mathematical computations; interviewing individuals to obtain and provide information; assisting customers; comparing data and identifying discrepancies; and using personal computers to enter and retrieve data; OR a Bachelors degree in social or behavioral science business administration or related field; OR an equivalent combination of education and experience.

Working knowledge of: math computations including addition subtraction multiplication and division of whole numbers.

General knowledge of: English grammar punctuation sentence structure and vocabulary; modern office practices procedures and equipment; interviewing techniques necessary to elicit accurate and factual information; operation and use of word processing and other associated business software; telephone techniques and etiquette; basic elements of customer service.

Ability to: read and follow written instructions; compare information or data to identify discrepancies and inconsistencies; speak clearly and distinctly on the telephone; sit for long periods of time receive information over the telephone; perform mathematical calculations; listen attentively and record information; effectively interact with persons from varying social economic and cultural backgrounds.

Skill in:operating a personal computer to enter retrieve and process data.

Recruiter Contact Email: Paula Miles -

The State of Nevada is an equal opportunity employer dedicated to building diverse inclusive and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race color national origin religion or belief age disability sex sexual orientation gender identity or expression pregnancy domestic partnership genetic information (GINA) or compensation and/or wages.

Direct Inquiries or correspondence to:

Division of Human Resource Management

Division of Human Resource Management
Northern Nevada
515 East Musser Street
First Floor
Carson City Nevada 89701-4204
TDD for the Hearing Impaired

Division of Human Resource Management
Southern Nevada
7251 Amigo St
Suite 120
Las Vegas NV 89119
TDD for the Hearing Impaired