Service Engineer – Medical Devices

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

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Overall purpose of job:

The Under limited supervision performs installation periodic maintenance repair and modification of medical devices both in Service Center and on field. Is responsible for delivering high-quality technical services to meet defined product performance metrics ensure regulatory and quality compliance and drive high levels of customer satisfaction in alignment with the Johnson & Johnson Credo.

Essential duties and responsibilities:

Demonstrate knowledge of and comply with the Johnson & Johnson Credo in all professional activities;

Comply with Johnson & Johnson Quality Safety Occupational Health and Environmental policies and procedures.

Service Center activities: Perform bench-level technical services on medical devices including preventive maintenance corrective maintenance and equipment modifications. Accurately document all service activities in applicable systems and service records;

Field Service activities: Perform on-site technical services at customer locations including preventive maintenance corrective maintenance and equipment modifications. Ensure timely documentation and reporting of all field service activities;

Diagnose and resolve technical issues escalating complex cases to 2nd Level Support as required to minimize equipment downtime;

Train and certify other Service Engineers distributors and/or customers;

Provide technical information and documentation to support TAX classification processes;

Actively participate in Quality Management System activities including audits 5S initiatives process mapping and procedure documentation;

Contribute to special projects related to service operations process improvement or technical enhancements;

Analyze service demand and equipment usage to recommend appropriate spare parts stocking and purchase volumes.

Special requirements:

Full availability to work on-site during standard business hours at the Guarulhos Service Center

Essential knowledge and skills:

Bachelors degree or Technologist degree in Electrical Engineering Electronics Mechatronics or a related technical field;

Strong technical profile with proven ability to diagnose assemble disassemble test and validate medical equipment in accordance with technical specifications and service procedures;

Minimum of two (2) years of experience in a related technical service or engineering role preferably within regulated or medical device environments;

Intermediate level English language;

Demonstrated ability to train and support other employees on departmental processes equipment operation and maintenance procedures.

Core competencies required for this role:

Credo-Based Leadership & Integrity: Acts ethically responsibly and in alignment with the Johnson & Johnson Credo;

Customer Focus: Delivers reliable high-quality technical service that meets customer needs and expectations. Ability to communicate effectively and manage relationships with external customers including clear technical communication expectation management and issue follow-up;

Quality & Compliance Mindset: Operates with discipline and rigor in adherence to quality systems and regulatory requirements;

Collaboration & Teamwork: Works effectively across teams sharing knowledge and supporting collective results;

Technical Excellence & Problem Solving: Applies structured analysis and hands-on expertise to resolve technical issues efficiently;

Results Orientation: Focuses on meeting service KPIs minimizing downtime and supporting business objectives.

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