Technical Support Specialist
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
Motorola Solutions Video Security & Access Control division is hiring a Technical Support Specialist for its industry-leading disruptive Cloud Video platforms. Join the team to provide exceptional technical support for Motorola Solutions cloud software and hardware (including CCTV access control and networking products) to global customers.
Job Description
Key responsibilities:
Troubleshoot and resolve complex hardware and software issues over the phone live-chat and email using remote sessions and diagnostic tools.
Maintain deep product knowledge across a quickly evolving product line.
Document all customer and technical information concisely in a case management system.
Prioritize tasks effectively to manage incoming contacts and existing cases.
Occasionally provide after-hours/weekend support on call.
Accommodate Tuesday-Saturday working schedule.
Basic Requirements
Essential skills & requirements:
Strong problem-solving and analytical skills with a proven ability to diagnose and replicate technical issues (including reviewing basic logs and network data).
Fluency in English (written and oral) with excellent communication skills to explain complex technical problems clearly to all customers.
Working knowledge of TCP/IP networking concepts operating systems software and hardware installation/troubleshooting.
Self-starter who can work independently and is dedicated to continuous technical learning.
Ability to manage pressure and customer expectations while troubleshooting critical issues.
Nice to haves:
Experience in Video Security Access Control Cloud Software or enterprise hardware support.
Relevant Degree/Diploma (e.g. Computer Science) or Technical Certifications (CCNA CompTIA A etc.).
Experience with CRM systems.
Fluency in Portuguese.
Preferable:
Some relevant technical experience in any of the following business areas - Video Security Analytics Access Control Telecommunication Video Conferencing Cloud software or Enterprise hardware support
We offer:
Competitive salary and bonus schemes
25 days holiday entitlement bank holidays
Attractive defined contribution pension scheme
Private medical insurance
Employee stock purchase plan
Flexible working options
Hybrid work model
Life assurance
Enhanced maternity and paternity pay
Career development support and wide ranging learning opportunities
Employee health and wellbeing support EAP wellbeing guidance etc
Corporate social responsibility initiatives including support for volunteering days
Location: Lisbon
Travel Requirements
10-25%
Relocation Provided
None
Position Type
ExperiencedReferral Payment Plan
NoEEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Motorola Solutions, Inc., incorporated on March 9, 1973, is a provider of communication infrastructure, devices, accessories, software and services. The Company operates through two segments: Products and Services. It serves global customer base spanning federal, state, county, provin ... View more
