Lead Telephone Operator
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Job Location:
Rochester, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
The Lead Telephone Operator will support the daily operations ensuring timely and accurate call handling paging and message routing. Serves as liaison between departments and ensures compliance with standards and processes.
Provide daily operational guidance and support to the telephone operators assist with training new staff monitor call center metrics provide feedback and coaching to operators for their success assist with scheduling and coverage planning generate reports and contribute to quality improvement initiatives participate in meetings and cross-functional projects as applicable troubleshoot systems issues by collaborating with managers IT and telecom teams to report and follow up on technical issues. The lead will answer and route incoming calls as an operator handle emergent calls according to protocols. This positon requires the lead to uphold confidentiality and compliance at all times.
Qualifications
Requires a high school diploma or equivalent (G.E.D.). Experience in a call center and lead experience preferred. Proficiency with telephone systems paging software and EMR platforms experience a plus. Excellent communication multitasking and problem-solving skills. The ability to remain calm and effective in high-pressure situations. Must be proficient in the use of computers and Microsoft applications.
This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position. Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
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About Company
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive ... View more
