NOCC Level III

Ridgeland, SC - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities

- Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner.
- Interface with multiple internal and external teams to ensure timely and accurate resolution of all reported or identified network and system issues.
- Perform additional duties as assigned.
- Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately.
- Investigate outage logs and help determine root cause for service interruptions.
- Help prepare outage reports for NOCC Supervisor and/or NOCC Manager.
- Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages.
- Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network escalating issues to vendor support to engineering support as needed and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders.
- Assist with training onboarding and mentoring of junior NOCC Technicians.

Qualifications

LEVEL III

Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required.
Minimum 4 years related experience in specific area or equivalent.
Understanding of telecommunications technology such as LTE 5G NSA 5G SA or Gigabit Passive Optical Networks (G-PON).
Understanding of router/switch from Adtran Fujitsu Cisco Juniper Nokia or Equivalent.
Demonstrated leadership profile to proactively track and escalate issues engage resources to expedite service/network outages.

PREFERRED

Some work experience in a Network Operations Control Center or as a technician installing testing and maintaining systems in the telephony and/or wireless industry preferred.
Experience with IPv4 or IPv6 network and IP routing.
Strong understanding of routing protocols such as OSP BGP ISIS
Strong understanding of the OSI model
Strong understanding of router/switch from Cisco Juniper Nokia or Equivalent
Strong understanding of Gigabit Passive Optical Networks (G-PON) preferred.
CCNA (Cisco) CCNP (Cisco) or NSR 1 (Nokia) NSR 2 (Nokia) etc. certification

Required Experience:

Senior IC

ResponsibilitiesManage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner.Interface with multiple internal and external teams to ensure timely and accurate resolution of all reported or identified network and system issues.Perform additional duties as...

Responsibilities

- Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner.
- Interface with multiple internal and external teams to ensure timely and accurate resolution of all reported or identified network and system issues.
- Perform additional duties as assigned.
- Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately.
- Investigate outage logs and help determine root cause for service interruptions.
- Help prepare outage reports for NOCC Supervisor and/or NOCC Manager.
- Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages.
- Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network escalating issues to vendor support to engineering support as needed and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders.
- Assist with training onboarding and mentoring of junior NOCC Technicians.

Qualifications

LEVEL III

Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required.
Minimum 4 years related experience in specific area or equivalent.
Understanding of telecommunications technology such as LTE 5G NSA 5G SA or Gigabit Passive Optical Networks (G-PON).
Understanding of router/switch from Adtran Fujitsu Cisco Juniper Nokia or Equivalent.
Demonstrated leadership profile to proactively track and escalate issues engage resources to expedite service/network outages.

PREFERRED

Some work experience in a Network Operations Control Center or as a technician installing testing and maintaining systems in the telephony and/or wireless industry preferred.
Experience with IPv4 or IPv6 network and IP routing.
Strong understanding of routing protocols such as OSP BGP ISIS
Strong understanding of the OSI model
Strong understanding of router/switch from Cisco Juniper Nokia or Equivalent
Strong understanding of Gigabit Passive Optical Networks (G-PON) preferred.
CCNA (Cisco) CCNP (Cisco) or NSR 1 (Nokia) NSR 2 (Nokia) etc. certification

Required Experience:

Senior IC

Key Skills

Cluster
IT
B2C
Key Account
AutoCAD Drafting

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Inabia Software & Consulting

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