Customer Service Representative Controls

Carpentersville, IL - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

Customer Service Representative - Controls

OTTOs opportunity:

Our Customer Service Representative is responsible for handling customer inquiries via phone mail and fax.

Specifically the Customer Service Representative will:

Process customer orders with efficiency and accuracy
Promptly respond to customer requests for quotation for standard catalog product
Coordinate customer requests to return product issue and maintain Return Merchandise Authorizations
Answer phone calls from the customer service multi-line
Reply to customer inquiries within a timely manner
Take initiative to proactively investigate and resolve customer issues including customer complaints and product expediting
Collaborate with other internal departments to ensure customer needs are fulfilled
Responsible for updating and maintaining customer records in computer
Assist with other related duties as required or assigned

What youll need to bring to the table:

High school diploma or equivalent
1-3 years customer service experience
Must be capable of keeping a neat and organized work area
Experience with ERP System and Microsoft Office preferred
Strong oral and written communication skills; personable and comfortable interacting with customers
Requires self-motivation and ability to complete projects with strict guidelines
Positive attitude and works well within a team environment
Strong problem-solving skills
Ability to manage and prioritize several tasks
Detail oriented with strong background in proofreading
Availability for nonstandard or extended work schedule

What OTTO offers for this specific position:

The hiring range listed in this posting is what we in good faith anticipate relying on when confirming an hourly rate for this position; exceptions may be considered for highly experienced candidates with multiple years of at-level experience.

Target hourly hiring range: $18.00 per hour
Profit Sharing Bonus - OTTO believes that its fair to share the profits that the employees help to make; profit sharing is distributed to employees twice a year. OTTOs profit sharing plan is paid at the discretion of the company and is not a guaranteed bonus or any part of a compensation plan.
Vacation: five days after 30 days of employment and 80 hours at 1 year - vacation time is earned on the anniversary date.

OTTOs Benefits:

Health:

Medical Insurance-

HMO Plan
Standard PPO Plan
Enhanced PPO Plan
High Deducible PPO Plan
FSA LFSA and HSA

Dental Insurance-

Base Plan
Buy-Up Plan

Vision Insurance

401(k) with a company match

Life insurance:

Life/AD&D
Voluntary Life/AD&D
Short-Term Disability
Long-Term Disability

10 paid holidays

Company picnic

Holiday party

AND numerous OTTO celebrations throughout the year!

To review all of OTTOs available opportunities

please visit our career page by clicking on the link below:

Engineering is an Equal Opportunity Employer: Disability/Veteran

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Request for Assistance / Reasonable Accommodation:

If you are a qualified individual with a disability or a disabled veteran please let us know if you require a reasonable accommodation to complete any part of the online application process. You may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

If you need an alternative method for applying please contact OTTO Engineering via telephone at or email at HRDepartment @

These contact tools may be used only by individuals with a disability for accommodation requests; please do not inquire as to the status of an application.

OTTO Engineering does not accept unsolicited resumes from third party recruiters agencies or similar organizations; any submissions will not be honored.

Required Experience:

Unclear Seniority

Customer Service Representative - ControlsOTTOs opportunity:Our Customer Service Representative is responsible for handling customer inquiries via phone mail and fax.Specifically the Customer Service Representative will:Process customer orders with efficiency and accuracyPromptly respond to customer...